SHANNON YUNN
Huntersville,NC
Summary
Dynamic Executive Director with established success at various senior living companies, specializing in HR compliance and financial reporting.
Overview
16
16
years of professional experience
Work History
Business Office Manager
Symphony Park Luxury Independent Living
Huntersville, NC
02.2024 - Current
- Served as the HR arm of the community and conducted reviews, investigations, hiring/recruiting and disciplinary action
- Maintained records of accounts receivable/payable, bank deposits, and ensured accurate financial reporting
- Oversaw the accurate and timely submission of payroll
- Designed comprehensive onboarding programs specific to Symphony Park, ensuring new employees were well-versed in the resort's culture, standards, and operations
- Performed execution of resident leases
- Conducted tours and participated in monthly referral events
Personal Goal Pursuit
01.2023 - 12.2023
- Took a career pause after relocating to North Carolina and focused on a personal goal in Master’s Swimming and volunteering (Lake Norman Rotary Club and Seasons of Giving).
Senior Executive Director/Traveling Executive Director
Brightview Senior Living
Rockville, MD
02.2021 - 12.2022
- Provided pandemic relief PTO to Executive Directors by providing on-site support at communities
- Served as a change agent at communities experiencing significant HR challenges
- Recruited, hired, and trained 15 new department Directors to fill vacant positions
- Ensured communities adhered to OSHA requirements and state licensing requirements
- Assisted HR with investigations
- Improved NOI by 5% and 3% respectively at Rockville and Sayville by driving occupancy and controlling expenses
Executive Director (104 bed community)
Brightview Senior Living – Brightview Woodburn
Annandale, VA
06.2017 - 10.2020
- Averaged 38% operating margin and positive NOI annually
- Maintained complete and accurate records in accordance with the regulations
- Executed fluid pandemic protocols including testing of staff and residents, new Infection Control program, and weekly communication reports to residents and family
- Won the Chairman’s Club Award by exceeding criteria for high occupancy and Holleran Highest Honors Resident Satisfaction and Associate Engagement results in 2019
- Became a licensed ALF Preceptor for Virginia and precepted two Administrators in Training
- Increased associate engagement survey participation response rate to 100% in 2018 and 2019
Memory Care Director
Greenspring – Erickson Living
Springfield, VA
11.2016 - 06.2017
- Assisted with sales by transitioning Independent Living and Assisted Living residents to the memory care neighborhood
- Trained staff on the person centered care approach model of care
Executive Director (76 bed community)
Sunrise Senior Living – Sunrise at George Mason
Fairfax, VA
10.2013 - 05.2016
- Maintained or exceeded occupancy budget of 97% while in role as Sales Leader of the community (averaged 70 residents in 2015 v. budget of 64 residents)
- Obtained a 3 year license from Virginia Licensing Authority
- Produced positive NOI (4.7% v. budget in 2014 and 1.1% v. budget in 2015)
- Produced year over year growth
- Increased customer satisfaction surveys by +0.21 points from 2014 which included an increase by +0.46 for memory care specifically
- Obtained average score of 96% on quarterly sales mystery shops in 2015
- Supervised the nursing team and scheduled move-in assessments with lead base
- Participated in external business development with hospitals and SNFs
- Participated in continuing education and development of team members
Associate Executive Director (250 bed community)
Sunrise Senior Living - Sunrise at Bluemont Park
Arlington, VA
07.2012 - 09.2013
- Increased IL Extended Care revenue by $20,000 monthly by adjusting care levels
- Led sales initiatives and tours, which produced a total of 20 move-ins over two months (June and July 2013) while Director of Sales positions were vacant
- Managed departmental finances and produced positive NOI while ED position was vacant
- Communicated reportable incidents to Virginia Licensing authority
- Participated in Virginia licensing visits and implemented plans of correction as necessary
- Ensured adequate staffing across departments for continuity of service
Assisted Living Coordinator (110 bed community)
Sunrise Senior Living – Sunrise at Alexandria
Alexandria, VA
07.2010 - 07.2012
- Participated in Virginia licensing surveys, of which resulted in a 2 year license
- Assisted with sales by converting inquiry calls to tours and tours to move-ins
- Fostered relationships with home health and hospice agencies
- Provided open door policy to team members and residents for grievances or concerns
Education
CDAL -
Certified Director of Assisted Living
01.2022
Licensed Virginia ALF preceptor -
01.2022
Argentum EDLI -
Executive Director Leadership Institute
01.2018
BACHELOR OF SCIENCE - Animal Bioscience
The Pennsylvania State University
University Park, PA08.2004
Skills
- Taleo
- HR compliance
- Financial reporting
- Payroll administration
- Onboarding programs
- Team building
- Regulatory adherence
- Change management
- Training and coaching
- ATS
- Novatime
- Yardi
- QuickMAR
- UKG
- Paylocity
- History of obtaining high engagement scores from frontline and department head teams
- Effective communicator, especially when increasing service levels or cost increases
- Able to motivate team members and connect on an individual basis
- Proven ability to develop others and drive results
Co President
Lake Norman Rotary, 2025, 2026
Personal Goal Pursuit
01/2023, 12/2023, Took a career pause after relocating to North Carolina and focused on a personal goal in Master’s Swimming and volunteering (Lake Norman Rotary Club and Seasons of Giving).
Timeline
Business Office Manager
Symphony Park Luxury Independent Living
02.2024 - Current
Personal Goal Pursuit
01.2023 - 12.2023
Senior Executive Director/Traveling Executive Director
Brightview Senior Living
02.2021 - 12.2022
Executive Director (104 bed community)
Brightview Senior Living – Brightview Woodburn
06.2017 - 10.2020
Memory Care Director
Greenspring – Erickson Living
11.2016 - 06.2017
Executive Director (76 bed community)
Sunrise Senior Living – Sunrise at George Mason
10.2013 - 05.2016
Associate Executive Director (250 bed community)
Sunrise Senior Living - Sunrise at Bluemont Park
07.2012 - 09.2013
Assisted Living Coordinator (110 bed community)
Sunrise Senior Living – Sunrise at Alexandria
07.2010 - 07.2012
CDAL -
Certified Director of Assisted Living
Licensed Virginia ALF preceptor -
Argentum EDLI -
Executive Director Leadership Institute
BACHELOR OF SCIENCE - Animal Bioscience
The Pennsylvania State University