Shannon Zamarripa
HMS Host
Florissant,MO
11
years of professional experience
Dynamic bartender and server with a proven track record at HMS Host, excelling in customer service and multitasking. Recognized for enhancing guest satisfaction through exceptional beverage crafting and responsible alcohol service. A reliable team player, adept at resolving customer issues and streamlining operations to improve service efficiency.
Work History
Bartender/server
7 Years 7 Months- Crafted and served a diverse range of beverages to exceed guest expectations.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Assisted in training new staff on cocktail preparation and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Collaborated with kitchen staff to coordinate service flow during peak hours efficiently.
- Implemented streamlined processes for order taking and payment handling, improving service speed.
- Provided exceptional customer service, resolving issues promptly to enhance overall dining experience.
- Served high customer volumes during delays, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
2 Years- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders accurately, ensuring timely deliveries to guests.
- Collaborated with kitchen staff to streamline order preparation and minimize wait times.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
1 Year 9 Months- Trained new staff on menu offerings and company protocols to enhance team performance.
- Handled cash transactions and processed payments with precision and attention to detail.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Assisted in inventory management by tracking supplies and reporting shortages promptly.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Outgoing personality
Responsible alcohol service
Handling difficult customers
Payment processing
Timeline
Bartender/server
HMS Host
01.2019 - 08.2026Read More
Server
Harpos Sports Grill
03.2017 - 03.2019Read More
Server
Fallon’s
06.2015 - 03.2017Read More
Albia High
High School Diploma
Read More