Shannon A. Green
Abingdon,VA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
16
16
years of professional experience
Work History
IT Technician
Design 1 Solar
Bristol, TN
12.2021 - Current
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
- Managed mobile device fleets, tracking deployments, faults and acceptance of units to prevent property loss.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
Leave Clerk
Medical Center
01.2018 - 01.2020
Budget Analyst
01.2017 - 01.2018
Travel Administrator
01.2014 - 01.2017
Army Unit Administrator
U.S
01.2008 - 01.2014
Unit Administrator Technician
Honorably, Discharged
Veteran
01.2004 - 01.2008
Education
Currently Working On Associates Program - Web Development
Bryan University
Tempe, AZ12.2023
Skills
- Collaborative Team Player
- Active Listening
- Friendly and Patient
- Verbal and Written Communication
- Issue and Resolution Tracking
- Tracking and Documentation
- Attention to Detail
- Microsoft Windows and Office
- Computer Diagnostics
- Multitasking and Prioritization
- Problem Solving
- Device Installation
Accomplishments
- Business Administration
- Ensure funds are utilized within program projections and justify deviations
- Accurately record all expenditures, identify and analyze potential budgetary problems
- Principle Administrative Assistant to Army Unit Commander
- Human Resource Management
- Accurately monitor and record time and attendance, including special pay types
- Interviewed and counseled prospective employees
- Principle authority for all administrative functions including correspondence, control of classified documents, etc
- Unit / Department Relations
- Orient Managers and new Personnel regarding timecards and leave regulations
- Represent the department in Committee Meetings
- Coordinate preparedness for inspections and audits
- Work Experience
Timeline
IT Technician
Design 1 Solar
12.2021 - Current
Leave Clerk
Medical Center
01.2018 - 01.2020
Budget Analyst
01.2017 - 01.2018
Travel Administrator
01.2014 - 01.2017
Army Unit Administrator
U.S
01.2008 - 01.2014
Unit Administrator Technician
Honorably, Discharged
Veteran
01.2004 - 01.2008
Currently Working On Associates Program - Web Development
Bryan University