Shannon D Manning-Green
Dallas,TX
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction and sales revenue. Leveraged complaint handling and CRM expertise to resolve inquiries with a 97% accuracy rate, demonstrating exceptional problem-solving and empathetic communication skills.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
North Texas Tollway Authority
Plano, TX
11.2021 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Completed large new orders per day with 97% accuracy and consistently high customer satisfaction scores.
- Maintained and managed customer files and databases.
Consumer Support Associate
PFSweb
Dallas, TX
08.2017 - 07.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns by chat and email.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Contributed to increased sales revenue by upselling additional products or services when appropriate during support calls.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Cashier
Walmart
Duncanville, TX
10.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Education
Diploma - Basic
Skyline High School
Dallas, TX06.1997
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Call center experience
- Live chat support
- Sales Support
- Customer Response
Timeline
Customer Support Specialist
North Texas Tollway Authority
11.2021 - Current
Consumer Support Associate
PFSweb
08.2017 - 07.2021
Cashier
Walmart
10.2015 - 08.2017
Diploma - Basic
Skyline High School