Shannon R Jackson
Matteson,IL
Summary
17 years of comprehensive professional experience in financial services, IT, administration, healthcare and business operations. Competent influential leader specializing in results, resolution of critical issues, and operations management in demanding environments. Successful track record of building, motivating, and managing talented teams to deliver dynamic results. Seeking a communicative culture, where employees feel empowered to contribute to the company success and improvement. Authorized to work in the US for any employer
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nursing Department Information Supervisor
University of Illinois Chicago Hospital
Chicago, IL
11.2018 - Current
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices
- Devised automation, backup and recovery protocols to preserve and safeguard data
- Trained new employees on support processes, procedures and knowledge base
- Administered applicant tracking system (ATS) database to input, update and maintain candidate details
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel
- Maintained availability of professional talent needed to meet business objectives
- Maintained close connection with project personnel to quickly identify and resolve problems
- Kept project teams on-task with proactive control of budgets, schedules and scopes
- Updated project plans based on changing objectives, specifications and staff availability
- Developed and maintained processes and technology roadmap to achieve business objectives
- Developed and implemented IT policies, procedures and best practices to ensure maximum efficiency, security and compliance with industry standards
- Created disaster recovery plans to ensure business continuity in case of system failure or data loss
- Provided technical support to users in troubleshooting computer hardware and software issues
- Monitored network performance and identified potential areas of improvement
- Maintained inventory records of all IT equipment such as computers, printers, scanners
- Conducted regular audits of systems to identify vulnerabilities and implement necessary changes for improved security
- Collaborated with vendors for procurement of new technology solutions according to organizational needs
- Ensured adherence to regulatory requirements related to information security management
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Small Business Loan Officer
Allies for Community Business
Chicago, IL
01.2022 - 07.2024
- Monitored changes in relevant federal regulations related to lending practices
- Assisted in the development of new products and services for loan customers
- Interacted with underwriters, appraisers, title companies, during the processing of a loan application
- Approved or denied loan applications based on established guidelines
- Conducted risk analysis to identify potential losses associated with certain loans
- Developed and maintained relationships with potential customers to increase loan business
- Negotiated terms and conditions of loan contracts
- Participated in community events to promote organization's consumer lending services
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations
- Attended periodic training sessions related to consumer lending operations
- Reviewed credit histories, income statements, and other financial information of loan applicants
- Verified accuracy of loan documents prior to approval
- Identified opportunities for cross-selling additional products and services
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history
- Performed quality assurance reviews on all closed loans for compliance purposes.
Logistics Supervisor
DSC LOGISTIC
Joliet, IL
01.2018 - 02.2020
- Schedule outbound and inbound shipments
- Provide input and complete freight bills
- Assist with the communications with carriers when issues arise
- Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements
- Prepare and review invoices, BL, AWB, HBL, MBL for accuracy
- Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air
- Request Bills of lading from shipping lines
- Scan and upload invoices, shipping documentation, as part of company guidelines
- Compile and submit accurate, regular and timely reports as requested
- Provide customer statistics regarding shipments via email or through verbal transmission
- Keep communication flowing with customer on a daily basis to ensure the highest customer service
- Ensure products, inventory, parts, or people move from one place to another efficiently and cost-effectively.
General Manager of Operations
A J Customize, INC
Joliet, IL
01.2009 - 01.2018
- Established organizational vision and developed strategies to achieve sales and customer service goals
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Client Relationship Manager/ Teller Supervisor
BMO Harris Bank
Shorewood, IL
05.2006 - 10.2016
- Improved client relationships and education, exceeding annual revenue expectations by 130%
- Met with clients to ascertain needs and develop plans which address current and long-term goals
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions
- Maintained long-term, profitable relationships with clients through problem-solving, issue resolution and recommendation of new products and services
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction
- Identified new business opportunities through research and analysis of client needs
- Maintained accurate records of client interactions and transactions
- Resolved complex issues between customers and internal teams in a timely manner
- Monitored customer feedback to identify areas for improvement in service quality.
Education
Certification in Data Analytics -
IT Lab
Chicago, ILTraining program in Paralegal -
Roosevelt University
Chicago, ILBachelor of Arts in Business Administration -
Chicago State University
Chicago, IL12.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Processes and procedures
- Operations Management
Certification
Food Handler Certification
Timeline
Small Business Loan Officer
Allies for Community Business
01.2022 - 07.2024
Nursing Department Information Supervisor
University of Illinois Chicago Hospital
11.2018 - Current
Logistics Supervisor
DSC LOGISTIC
01.2018 - 02.2020
General Manager of Operations
A J Customize, INC
01.2009 - 01.2018
Client Relationship Manager/ Teller Supervisor
BMO Harris Bank
05.2006 - 10.2016
Certification in Data Analytics -
IT Lab
Training program in Paralegal -
Roosevelt University
Bachelor of Arts in Business Administration -
Chicago State University