Shannon Ryan
Summary
Dependable and enthusiastic server successful providing fast, high-quality customer service to guests in restaurant and bar settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Ricky G's
Chicago, IL
09.2023 - 12.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Scheduled events and promotions.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Server
Timothy O'Toole's Pub
Chicago, IL
09.2022 - 08.2023
- High volume Restaurant/Bar
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Maintained up to 8 tables simultaneously
- Served large parties of 20 + for banquet events
Server, Hostess
Kofusion
Champaign, IL
08.2020 - 07.2022
- Fine dining sushi restaurant
- Served food and beverages promptly with focused attention to customer needs
- Monitored seating area and checked restrooms regularly to keep spotless
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Worked with POS system to place orders, manage bills, and handle complimentary items
Swim Instructor, Deck Supervisor, Front Desk, Party Coordinator
Goldfish Swim School
Evanston, IL
08.2016 - 09.2022
- Communicated clearly and positively with parents to ensure expectations were met and exceeded
- Taught daily swim instruction to students varying in ages and skill levels
- Mentored and trained new swim instructors.
- Assisted in setting up pool deck, cleaning up public areas and closing pool if unsafe conditions
Education
Major Graphic Design
University of Illinois
Urbana-Champaign, IL01-2019
High School Diploma -
Evanston Township High School
Evanston, IL05-2019
Skills
- Upselling and Cross-Selling
- Order Taking
- Cleaning and Sanitation
- Food and Beverage Pairings
- Table Bussing
- Customer service focus
Certification
- Basset Alcohol Training
- Illinois Food Handler Training
Hobbies and Interests
Golf, Cooking, Ceramics
Timeline
Shift Manager
Ricky G's
09.2023 - 12.2024
Server
Timothy O'Toole's Pub
09.2022 - 08.2023
Server, Hostess
Kofusion
08.2020 - 07.2022
Swim Instructor, Deck Supervisor, Front Desk, Party Coordinator
Goldfish Swim School
08.2016 - 09.2022
Major Graphic Design
University of Illinois
High School Diploma -
Evanston Township High School