Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Ward

Detroit,MI

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

One Way Restoration
Livonia, MI
06.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed service requests and coordinated with restoration teams to ensure timely responses.
  • Maintained accurate records of customer interactions using CRM software for efficient follow-up.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed approximately 30-40 incoming call as well as emails daily

Assistant Store Manager

Salvation Army Thrift Store
Southfield, MI
10.2020 - 06.2024
  • Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
  • Executed inventory management processes, helping maintain optimal stock levels and product availability.
  • Trained new staff on operational procedures and customer service standards to enhance team performance.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Supported loss prevention initiatives by conducting regular audits and maintaining security protocols.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Led daily store operations to enhance customer experience and maintain efficient workflow.

Education

GED -

Norhtern High School
Detroit, MI
06.1994

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Payment processing

Timeline

Customer Service Representative

One Way Restoration
06.2024 - Current

Assistant Store Manager

Salvation Army Thrift Store
10.2020 - 06.2024

GED -

Norhtern High School