Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Shannon Worles

Shannon Worles

Jackson,TN

Summary

Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.

Overview

10
10
years of professional experience

Work History

Operations Coordinator

Teleperformance USA
Jackson, TN
09.2015 - Current
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Developed and implemented daily operations plans such as employee assignments and promotional strategies.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Reviewed shift reports to understand current numbers and trends.

Education

No Degree - Addictions Counseling

University of Phoenix
Tempe, AZ

Associate of Science - Certified Nursing Assistant

Denver School of Nursing
Denver, CO
2005

High School Diploma -

Wheat Ridge High School
Wheat Ridge
05.2002

Skills

  • Hiring and Onboarding
  • Microsoft Office
  • Management Team-Building
  • Performance Monitoring and Evaluation
  • Project Management
  • Microsoft Outlook
  • Call Center Operations
  • Work Prioritization
  • Staff Training
  • Leading Team Meetings
  • Performance Evaluations
  • Corrective Actions
  • Process implementation
  • Customer Relations
  • Effective leader
  • Scheduling
  • Delegation
  • Staff training/development
  • Employee reviews
  • Coaching and mentoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Operations Coordinator

Teleperformance USA
09.2015 - Current

No Degree - Addictions Counseling

University of Phoenix

Associate of Science - Certified Nursing Assistant

Denver School of Nursing

High School Diploma -

Wheat Ridge High School

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Shannon Worles