SHANNYN KOUT
Kasilof,AK
Summary
I'm most Recognized for 100% customer service excellence. Skilled in effective communication, driving success in fast-paced environments. Passionate about delivering exceptional service and exceeding expectations. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled while multitasking and comfortable juggling competing priorities. Polished in specialty cocktails and adding inspiration to new menus.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Bartender
Ewells Bar
Fresno, CA
03.2019 - 11.2025
- 100% Guests/Patron Customer Service.
- Cash Handling-giving correct change and receipts of purchases to patrons.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Monitoring the intake of alcohol by guests, and prohibiting the sale of alcohol to those who are intoxicated.
- Open and close the register every shift with the correct bank start required.
- Dropped all Nightly cash sales, with correct cash and receipts to management.
- Ability to work under pressure as well as with any type of distractions and interruptions that may arise.
- Ability to work well under pressure in a fast paced environment.
- Experience in creating many types of cocktails.
- Inventory count of Liquor.
- Hosted Karaoke Nights/Private Birthday Parties.
- Multitasking/Time Management.
- Performed all opening and closing duties solo.
Players Club Representative
Table Mountain Casino
Fresno, CA
09.2023 - 09.2024
- 100% Customer Service at all times
- Effective Communication and listening skills
- Greeting our casino guests and making their visit with us a great experience.
- Building a report with each and every guest.
- Registration of casino guests for the player's club memberships ensures correct data entry by carefully ensuring all acct protocols are being met for signing up new accounts.
- Going above and beyond for our guest at all times.
- 100% Certificate for Secret Shoppers.
Retail Manager
M.A.C Cosmetics
Los Angeles, CA
01.2007 - 03.2016
- Provided welcoming, personal, professional, and consistent service to all Customers at all times.
- Cash Handling.
- Ask questions, investigate preferences, listen to customers, and make the experience interactive by following the IMAC (Interactive Service between MAC Artists and Customer) process.
- Demonstrated effective communication skills, the well-executed and applications of makeup to achieve the look the Customer desires.
- Adhered to proper security procedures regarding handling of cash and assets.
- Scheduling.
- Inventory.
- Monthly one on one coaching and meetings with artists for performance reviews and sales expectations.
Education
Cosmetology - Cosmetology License
Academy For Salon Professionals
Los Angeles, CA07.2009
HS Diploma -
Sanger High
Sanger, CA01.2001
Skills
- Cocktail preparation
- Cash handling
- Inventory management
- Alcohol regulations
- Point-of-sale operation
- Customer relationship management
Certification
Food Handlers Certificate
Timeline
Players Club Representative
Table Mountain Casino
09.2023 - 09.2024
Bartender
Ewells Bar
03.2019 - 11.2025
Retail Manager
M.A.C Cosmetics
01.2007 - 03.2016
Cosmetology - Cosmetology License
Academy For Salon Professionals
HS Diploma -
Sanger High