Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Shanon clark

Kalamazoo,MI

Summary

Creative Assistant Manager drives effective team management and optimizes store operations. Proficient in adapting processes to meet evolving demands, enhancing efficiency, and increasing revenue. Demonstrates strong leadership in sales and customer service environments.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Dollar Tree Stores
Parchment, MI
12.2023 - Current
  • Managed daily store operations, overseeing customer service, inventory management, and staff scheduling.
  • Supervised team performance and facilitated ongoing training to elevate customer satisfaction.
  • Organized merchandise displays to enhance customer experience and drive sales growth.
  • Conducted regular audits to ensure cleanliness and safety standards compliance within store.
  • Oversaw cash handling procedures, addressing discrepancies promptly as needed.
  • Resolved customer complaints by listening attentively, documenting issues, and offering solutions.
  • Delegated assignments based on team strengths to maximize service levels and floor coverage.
  • Enforced safety regulations to maintain a secure working environment.

Customer Experience Manager

Michaels Arts and Crafts
Portage, Michigan
05.2015 - 12.2023
  • Analyzed customer feedback data to identify improvement areas in shopping experience and service quality.
  • Managed escalated customer issues, resolving conflicts promptly and effectively.
  • Trained and mentored new team members, enhancing productivity and accuracy in customer service.
  • Designed strategies to address common customer complaints quickly and efficiently.
  • Revised department schedules to optimize coverage during peak hours.
  • Initiated loyalty programs to reward frequent customers, boosting retention rates.
  • Provided coaching on best practices for delivering exceptional customer service.
  • Handled customer inquiries through effective communication techniques, ensuring satisfaction.

Education

Associate of Arts - Office Management

Salish Kootenai College
Pablo, MT
06-1999

Skills

  • Inventory management and visual merchandising
  • Cash handling and auditing
  • Staff scheduling and employee training
  • Customer service and experience
  • Relationship management and issue resolution
  • Verbal and written communication
  • Upselling and cross-selling

Affiliations

  • I enjoy crafting and doing craft shows.
  • I love going to Disney World. It's my happy place.

Accomplishments

  • I was #1 weekly at Michaels in reward and credit card sign ups.
  • I've received many shout outs from customers in the Michaels customer surveys.

Timeline

Assistant Store Manager

Dollar Tree Stores
12.2023 - Current

Customer Experience Manager

Michaels Arts and Crafts
05.2015 - 12.2023

Associate of Arts - Office Management

Salish Kootenai College

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