Shanon Turner
Leesville,LA
Summary
Accomplished Sales Representative with career history marked by numerous sales awards, recognitions, and recommendations. Track record of exceeding sales, service and client quotas. Over 20 years of successful experience as leader and mentor to junior sales professionals.
Overview
26
26
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Leesville, LA
01.2023 - Current
- Assisted members with account inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently while maintaining compliance with credit union policies.
- Educated members on products and services, enhancing their financial literacy and engagement.
- Resolved member issues through effective communication and problem-solving techniques.
- Maintained high BES surveys scores
- Have Level One Authority and Vault Custodian
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Sales Manager
Premium Wireless
Leesville, Louisiana
11.2021 - 01.2023
- Managed the top 2 stores in the state of Louisiana
- Finished top 3 in personal sales in the company during my tenure
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
Assistant Store Manager
AT&T
Pineville, LA
09.2020 - 11.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Security Advisor/Security Technician
Defenders/ADT Security
Baton Rouge/Lake Charles, LA
03.2016 - 07.2020
- Fed cables through access holes, roof spaces and cavity walls
- Calibrated and monitored devices following installation
- Programmed and troubleshot devices following installation
- Recommended system-level hardware and software installations
- Repaired malfunctioning system components
- Diagnosed and repaired hardware, software and system issues
- Developed and reviewed specifications for design and construction of security systems
- Repaired warning signal devices such as smoke detectors, heat detectors, alarm bells and manual call points
- Licensed Security Technician
- Ranks 2nd in the branch in Sales
- Ranks 1st in the branch in 30 day cancellations
- Has not had a 30 day cancellation in over 8 months
- Trained in programming and installation of DSC security systems
Sales
Conn's Homes Plus
Lake Charles, LA
11.2015 - 03.2016
- Ranked in the top 5 in sales volume for the store
- Developed positive customer relationships through friendly greetings and excellent service.
- Organized racks and shelves to maintain the visual appeal of the store.
- Prepared sales slips and sales contracts.
- Suggested accessories and complementary purchases.
- Provided repeat customers with exceptional care and attention.
- Prioritized and accomplished wide range of tasks each shift.
Salesperson
Verizon Wireless
Lake Charles, LA
03.2014 - 07.2015
- Ranked in the top 10% for sales in the Gulf Coast Region in 2014
- Lead region in sales 6 out of the 12 months in 2014 and 4 months in 2015
- Top sales rep in sales for store since starting in 2014
- Ranked in the top 3 in region since starting in 2014
- Averaged between 60-80 new activations a month and 50-60 renewals a month.
- Completed customer searches to generate new leads.
- Visited clients on-site to give benefit-oriented sales presentations.
- Contacted satisfied customers to offer additional services.
- Presented latest merchandise to prospective buyers.
- Resolved customer concerns promptly to maintain satisfaction.
- Earned numerous recognitions for exceptional customer service.
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customers' needs.
- Helped customers with questions, problems and complaints in person and via telephone.
Salesperson
Hixson Autoplex
Leesville, LA
09.2012 - 03.2014
- Sold between 10-12 cars a month
- Customer surveys were always 100 percent
- Ranked in the top 4 in my dealership in sales
- Toyota Certified
- Ford Certified
- Joe
Verde Trained
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
- Consistently hit and exceeded sales goals by 20%.
- Worked collaboratively in team environment.
- Provided repeat customers with exceptional care and attention.
Co-owner
Cellular One Dealer/ T&T Communications
Leesville, LA
01.2012 - 08.2012
- During tenure was the leading Cellular One dealer in the state of Louisiana.
- Was the only Cellular One dealer that can unlock cell phones in my area.
- Awarded numerous awards for performance as the number one dealer.
- 8 years of cell phone sales experience.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Salesperson
Centennial Wireless/Cellular One
Leesville, LA
02.2009 - 12.2011
- Averaged 50-75 brand new phone sales a month (not including renewals)
- Top performer in the nation during my time with the company 2 years running
- Member of the President's Club for being one of top performers for Cellular One
- 2 Sales Excellence awards for being the number one seller in the nation
- Won prizes for sales performance such as a trip to Las Vegas, trip to the Tropics, big screen TV, multiple cell phones, golf clubs, and over $3,000 dollars in gift cards.
- Trained and served as a peer coach for new sales associates.
- Developed positive customer relationships through friendly greetings and excellent service.
- Verified that all customers received receipts for purchases.
- Helped customers with questions, problems and complaints in person and via telephone.
- Maintained records related to sales.
- Prepared sales slips and sales contracts.
- Greeted customers and ascertained customers' needs.
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
Full Service Delivery Driver
Lake Charles Coca Cola
Lake Charles, LA
10.2007 - 01.2009
- To insure that each coke machine was filled completely with the proper product.
- To insure that all parts of the machine were in working order and dispensing product correctly.
- Maintained the biggest route out of eight routes that Lake Charles Coca Cola ran.
- Averaged 800-1000 cases a week making me the highest case producer.
- Verified each delivery against shipping instructions before delivering to customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Submitted receipts and money received from deliveries at the end of each shift.
- Created and submitted delivery and DOT logs.
- Recorded each delivery using the proper paperwork before leaving the warehouse.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Communicated customer complaints, requests and feedback to company management.
- Fostered positive working relationships with customers by responding to their questions and concerns.
- Practiced safe and secure loading methods to avoid damaging goods.
- Completed all documentation neatly and accurately.
- Completed and submitted all necessary logs and paperwork on a daily basis.
Car Salesperson
Natchitoches Ford Lincoln & Mercury
Natchitoches, LA
07.2007 - 10.2007
- To insure that the customer was given proper knowledge of the vehicle and it features.
- To insure that the customer was given a proper road test and given proper information on the price of the vehicle, payment options, etc.
- While working for Natchitoches Ford averaged about 12 vehicles a month and was in the top three during time there.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in the customer database.
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
- Negotiated prices, terms of sales and service agreements.
Radio Shack Salesperson/AT&T Rep/Sprint Rep
Radio Shack
Deridder, LA
03.2006 - 07.2007
- Trained in the AT&T (POS) System and the Sprint Fast Access System.
- Top salesperson in cell phone sales for the store averaging 50-60 cell phones per month.
- Top salesperson in merchandise sales while being employed there.
- Developed positive customer relationships through friendly greetings and excellent service.
- Helped customers with questions, problems and complaints in person and via telephone.
- Greeted customers and ascertained customers' needs.
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
Security Forces Soldier
United States Air Force
San Antonio, TX
06.2004 - 01.2005
- Trained in Law Enforcement and Convoy Operations
- Trained on how to use and operate the M4, M9, M240B, M249, M16, hand grenades and night vision goggles
- Trained in how to do building searches, vehicle searches, and the searching of a suspect
- Trained in weapons fighting techniques
- Duties were to guard the flight line from outside threats, nuclear, weaponry, and compound entrances
- Earned the Marksmanship Award in the M4, M9, and M16
- Self Aid and Buddy Care, Anti-Terrorism/Force Protection Level 1 Training
- Nuclear, Biological, Chemical and Conventional Defense Training
- Trained in the use of tear gas and explosives.
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
- Expert in tactical and technical guidance.
- Surveyed and analyzed terrain to determine optimum equipment placement and use.
- Gathered evidence and processed crime scenes and evidence.
- Maintained security of the local areas and performed route clearance for visiting high-ranking officials.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
Car Detailer
Leesville Motors
Leesville, LA
05.2000 - 07.2004
- To insure that all vehicles on the sales lot were properly clean
- To
insure that all sold vehicles had inspection stickers, interior &
exterior of the vehicle were properly cleaned and ready for delivery
- Also
provided adequate transportation for possible and current clients to and
from their residence or place of business
- Upheld top-quality workmanship and excellent customer service.
- Cleaned and removed grease on engines and engine compartments using specific chemicals.
- Applied preservation chemicals to protect against spots and stains.
Education
High School Diploma -
Pickering High School
Leesville, LA2000
Skills
- Fast Learner
- Highly Dependable
- Self Motivated
- Customer relations
- Sales expertise
- Revenue generation
- Product knowledge
- Problem solving strength
- Scheduling understanding
- Interpersonal communication skills
References
- References available upon request.
Timeline
Member Service Representative
Navy Federal Credit Union
01.2023 - Current
Sales Manager
Premium Wireless
11.2021 - 01.2023
Assistant Store Manager
AT&T
09.2020 - 11.2021
Security Advisor/Security Technician
Defenders/ADT Security
03.2016 - 07.2020
Sales
Conn's Homes Plus
11.2015 - 03.2016
Salesperson
Verizon Wireless
03.2014 - 07.2015
Salesperson
Hixson Autoplex
09.2012 - 03.2014
Co-owner
Cellular One Dealer/ T&T Communications
01.2012 - 08.2012
Salesperson
Centennial Wireless/Cellular One
02.2009 - 12.2011
Full Service Delivery Driver
Lake Charles Coca Cola
10.2007 - 01.2009
Car Salesperson
Natchitoches Ford Lincoln & Mercury
07.2007 - 10.2007
Radio Shack Salesperson/AT&T Rep/Sprint Rep
Radio Shack
03.2006 - 07.2007
Security Forces Soldier
United States Air Force
06.2004 - 01.2005
Car Detailer
Leesville Motors
05.2000 - 07.2004
High School Diploma -
Pickering High School