Shanora Mccaa
Columbia,SC
Summary
Diligent Desired Position with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Behavior Interventions, Inc.
08.2020 - 03.2021
- Assisting in behavioral and personal care services to a specific learner that will enable him/her to reach his/her fullest potential and improve behavior, academic, social and functional skills
- They must also possess the ability to train other staff on the client's routines and act as a role model and mentor to their staff on the correct way to implement specific teaching strategies
- Assistance with any activity of daily living as outlined in the client's Behavior Support Plan or Individualized Support Plan which can include bathing, toileting, transfer and ambulation, grooming, exercise and extension of other forms of therapy
- Provide observation and Quality Assurance notification to their supervisor when observing clients and/or staff in the home
- Maintain a written or electronic call log of the contact and communication points with staff
- Provide summaries of communications in written form (i.e., email) to ISL Director and HR Director as historical documentation of items reviewed with staff
- Ongoing support and as role model, leader and confidant for staff as they settle into their roles and responsibilities within BIS
- Staff training in regards to recreation and leisure activities appropriate for their client(s), teaching functional communication, implementation of behavior plans, achieving increased independence, productivity, and inclusion for their clients in the community
- Ensure that direct support staff are able to implement appropriate behavioral procedures and teaching strategies to the direct support staff
- Complete monthly checklists and submit to RQM within 48 hours of end of month
Direct Support Professional (DSP)
Community Choice Inc
06.2020 - 08.2020
- Provided direct care to clients with developmental disabilities assisting with daily grooming
- Medication preparation and meal preparations and assisting clients with daily activities in the community
Phlebotomist/Direct Care Support
Open Arms Daycare
09.2015 - 05.2018
- Assist consumers with daily individual needs in a daycare setting and once a month provide phlebotomist skills to consumers that had physician order
Customer Service Representative
Convergys
02.2012 - 02.2015
- Answering inbound calls
- Handling Incoming calls
- Assuring satisfactory response
- Providing support to critical infrastructure
- Daily Entry Documentation
- Honored with employee of the month for November 2014
- Very proud moment for me
- Skills Used: Typing at 40wpm, Using 10 Keys, Multi tasking
Education
Associate In Accounting - Accounting
U.S Career Institute
St. Louis, MOPayroll Specialist Certificate - Payroll Specialist
ADP
Online 03.2025
Diploma in Phlebotomist -
Saint Louis School of Phlebotomist
Saint Louis County, MO01.2017
High School Diploma -
Hazelwood East High School
01.2006
Skills
- Effective communication
- Attention to detail
- Employee training
- Team building
- Data entry
- Customer service
- Microsoft Excel
- Payroll administration
- Money handling
- Decision-making
- Team leadership
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Goal setting
- Staff management
- Task delegation
- Workload management
- Employee scheduling
Certification
- Payroll Specialist Certification
- Certified Medication Aide
- State Tested Nursing Assistant
- Certified Medication Technician
- Certified Phlebotomy Technician
- BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Behavior Interventions, Inc.
08.2020 - 03.2021
Direct Support Professional (DSP)
Community Choice Inc
06.2020 - 08.2020
Phlebotomist/Direct Care Support
Open Arms Daycare
09.2015 - 05.2018
Customer Service Representative
Convergys
02.2012 - 02.2015
Diploma in Phlebotomist -
Saint Louis School of Phlebotomist
High School Diploma -
Hazelwood East High School
Associate In Accounting - Accounting
U.S Career Institute
Payroll Specialist Certificate - Payroll Specialist
ADP