SHANTÉ YOUNG
Minneapolis,MN
Summary
I am a hard working, highly motivated professional who's eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. I am resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Eden Prairie, MN
08.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Toddler Teacher
Primrose
Saint Louis Park, MN
02.2021 - 09.2022
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
Toddler Room Assistant
Kinder Care Daycare
Saint Louis Park, MN
11.2020 - 05.2021
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Collaborated effectively with colleagues to provide consistent care and education for all children in the toddler room.
- Contributed to creating an engaging curriculum, incorporating educational games and interactive elements to stimulate cognitive growth.
- Fostered strong communication with parents through regular updates on their child''s development, achievements, and areas requiring attention.
- Organized naptime transitions efficiently by providing a calming atmosphere that facilitated restful sleep for young learners.
Cashier & Starbucks
Target
Richfield, MN
06.2016 - 01.2019
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Accurately processed customer payments using cash, credit cards, and checks.
Education
Organizational Leadership
Arizona State University
Tempe, AZSkills
- Safety Awareness
- Cash Handling Expertise
- Customer Relationship Management
- Staff management
- Inventory management
- Policy enforcement
- Conflict resolution techniques
- Inventory control and record keeping
Languages
Spanish
Professional Working
Timeline
Toddler Teacher
Primrose
02.2021 - 09.2022
Toddler Room Assistant
Kinder Care Daycare
11.2020 - 05.2021
Shift Supervisor
Starbucks
08.2019 - Current
Cashier & Starbucks
Target
06.2016 - 01.2019
Organizational Leadership
Arizona State University