Summary
Overview
Work History
Education
Skills
Timeline
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Shanta Bentley

Summary

Proven track record in enhancing customer loyalty and streamlining processes, notably at Youngwilliams. Excelled in problem-solving and active listening, achieving significant improvements in customer satisfaction. Skilled in data entry and adept at managing high-stress situations, consistently delivering results beyond expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Youngwilliams
04.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Package Handler

Amazon
07.2022 - 03.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.

Correctional Officer

Yazoo County Correctional Facility
12.2021 - 07.2022
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.

Customer Service Representative/Call Center Team Lead

DWA Healthcare Communication Group
01.2018 - 11.2021


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

High School Diploma -

Maratha Christian Academy
Greenwood, MS
05.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Follow-up skills

Timeline

Customer Service Representative

Youngwilliams
04.2023 - 02.2024

Package Handler

Amazon
07.2022 - 03.2023

Correctional Officer

Yazoo County Correctional Facility
12.2021 - 07.2022

Customer Service Representative/Call Center Team Lead

DWA Healthcare Communication Group
01.2018 - 11.2021

High School Diploma -

Maratha Christian Academy

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Shanta Bentley