SHANTA WILLIAMS
Millersville,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Luminis Health Imaging/Anne Arundel Medical Center
09.1989 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customer in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma - General Education
Annapolis Senior High School
Annapolis, MD05-1987
Skills
- Customer service
- Medical terminology
- Problem-solving abilities
- Active Listening
- HIPAA regulations
- EPIC registration process
Certification
Certified Healthcare Access Associate
Timeline
Customer Service Representative
Luminis Health Imaging/Anne Arundel Medical Center
09.1989 - Current
Certified Healthcare Access Associate
High School Diploma - General Education
Annapolis Senior High School
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