Shanta Williams
Houma,LA
Summary
Patient-focused Administrative Assistant/Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, policy enforcement, and patient medication support. Talented in finding balanced solutions and resolving conflicts.
Overview
16
16
years of professional experience
Work History
Biologics Coordinator
Grafton Dermatology & Cosmetic Surgery
Houma, Louisiana
02.2023 - Current
- Coordinated the procurement, storage, and distribution of biologic medications in compliance with regulatory and manufacturer guidelines.
- Managed Prior Authorizations and insurance appeals for high-cost Biologics to ensure timely patient access.
- Collaborated with physicians, pharmacist, and specialty pharmacies to streamline biologic therapy initiation and ongoing therapy.
- Developed and implemented workflow process to improve efficiency in biologic medication and patient monitoring.
- Served as liaison between clinical staff and manufacturers for patient support programs and copay assistance.
Medical Coordinator
Grafton Dermatology & Cosmetic Surgery
Houma, LA
07.2021 - Current
- Worked successfully with medical assistants to prioritize MIPS implementation
- Enforce procedures to meet MIPS requirements
- Provide monthly emails to Medical Assistants and providers showing progress.
- Coach medical assistants with direction to maximize MIPS scoring.
- Log all melanoma diagnosis and follow up with patients
- Assist biologic coordinator with prescription refills, patient assistance programs, New start enrollments, meet with pharmaceutical reps to report any issues
Administrative Assistant/Medical Insurance Biller
Grafton Dermatology & Cosmetic Surgery
Houma, LA
05.2009 - Current
- Send claims to clearinghouse after charges have been posted.
- Post incoming Explanation of Benefits, ensure reimbursement accuracy, follow up on rejections/ appeals.
- Set up EFT/ERA transactions
- New provider credentialing
- Deposit weekly cash on hand and checks remotely
- Verify that office charges are profitable according to fee schedules.
- Order office supplies
- Receive product invoices and log inventory
- Implement inventory tracking process for multiple locations
- Discharge patients when necessary
- Send NSF charges to DA's office
- Quickbooks- write refund checks to patients, enter incoming insurance payments
- Reconcile monthly financial reports
- Approve incoming/outgoing payments
- Responsible for reprimands/write up offenses
Education
Some College (No Degree) -
L.E. Fletcher Technical Community College
Schriever, LASkills
- Decision-Making
- Employee Supervision
- Critical Thinking
- Process Implementation
- Biologic Medication Management
- Workflow optimization
Timeline
Biologics Coordinator
Grafton Dermatology & Cosmetic Surgery
02.2023 - Current
Medical Coordinator
Grafton Dermatology & Cosmetic Surgery
07.2021 - Current
Administrative Assistant/Medical Insurance Biller
Grafton Dermatology & Cosmetic Surgery
05.2009 - Current
Some College (No Degree) -
L.E. Fletcher Technical Community College