Shantae Andrew
Saint Paul,AK
Summary
Dynamic professional with extensive experience as a Dispatcher at the Native Village of Kwinhagak, excelling in customer service and problem-solving. Proven ability to manage high-stress situations while optimizing logistics and enhancing service delivery. Adept at data entry and active listening, fostering teamwork and ensuring effective communication in emergency response scenarios.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dispatcher
Native Village of Kwinhagak
Quinhagak
08.2025 - 09.2025
- Coordinated logistics for transportation and resource allocation among community services.
- Assisted in scheduling and tracking service requests to optimize response times.
- Supported emergency response efforts by relaying critical information to teams in the field.
- Adapted quickly to changing priorities while managing multiple tasks efficiently.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with team members to enhance workflow processes and improve service delivery outcomes.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
Youth Leader
Coastal Villages Region Fund
Quinhagak, AK
07.2025 - 08.2025
- Facilitated engaging activities promoting personal development and teamwork among youth participants.
- Supported planning and execution of community outreach events to foster youth involvement.
- Assisted in developing educational materials tailored to enhance youth learning experiences.
- Collaborated with local organizations to provide resources and support for youth programs.
- Monitored participant progress, providing feedback to encourage individual growth and achievement.
- Implemented safety protocols during activities, ensuring a secure environment for all participants.
Youth Worker
Coastal Villages Region Fund
Quinhagak, AK
05.2024 - 06.2024
- Facilitated youth engagement through organized activities and workshops.
- Assisted in developing program materials tailored to community needs.
- Collaborated with team members to enhance program delivery and effectiveness.
Education
High School Diploma -
Mt.Edgecumbe High School
Sitka, AK05.2025
Skills
- Customer service
- Data entry
- Active listening
- Time management
- Problem-solving
- Schedule management
- Work order management
- Emergency protocols
Certification
Occupational endorsement certificate in welding
Languages
Yup’ik
Native or Bilingual
Timeline
Dispatcher
Native Village of Kwinhagak
08.2025 - 09.2025
Youth Leader
Coastal Villages Region Fund
07.2025 - 08.2025
Youth Worker
Coastal Villages Region Fund
05.2024 - 06.2024
High School Diploma -
Mt.Edgecumbe High School