Shantae Jackson
Dallas,TX
Summary
Dedicated Benefits and Eligibility Specialist with a proven track record in managing benefits programs and ensuring compliance with eligibility requirements. Expertise in data analysis and a commitment to delivering exceptional customer service consistently result in positive outcomes for clients. Adaptable and resourceful, embracing new challenges and fostering rapport with diverse populations. Recognized for strong interpersonal communication skills, contributing to a collaborative and respectful team environment while effectively managing multiple priorities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Benefits/HR Support Specialist
Insight Global
Chicago, IL
09.2024 - 03.2025
- Company Overview: Bswift - https://www.bswift.com/
- Execution of annual benefits open enrollment.
- Collaborated with vendors to ensure timely and accurate delivery of benefit information.
- Resolved employee benefit inquiries and issues promptly through effective communication and empathy.
- Processed employee benefit enrollments, changes, and terminations accurately and efficiently.
- Guided and educated Associates on the use of online portals for information/communication and important updates about company changes and policy.
- Processed online payments.
Benefits/HR Support Specialist
Insight Global
Chicago, IL
10.2023 - 04.2024
- Company Overview: Bswift - https://www.bswift.com/
- Execution of annual benefits open enrollment.
- Collaborated with vendors to ensure timely and accurate delivery of benefit information.
- Resolved employee benefit inquiries and issues promptly through effective communication and empathy.
- Processed employee benefit enrollments, changes, and terminations accurately and efficiently.
- Guided and educated Associates on the use of online portals for information/communication and important updates about company changes and policy.
- Processed online payments.
Remote Customer Service Representative / Administrative Support
The Cottery Group
Dallas, TX
06.2023 - 09.2023
- Utilized software platforms to track and manage customer interactions and administrative tasks.
- Provided administrative support by organizing and maintaining documents and files efficiently.
- Managed customer inquiries and resolved issues promptly in a professional and friendly manner.
- Collaborated with team members to ensure seamless communication and workflow coordination.
Intake Specialist
Creative Financial Staffing
South Bend, IN
01.2023 - 03.2023
- Developed and maintained strong relationships with clients to ensure their satisfaction and loyalty.
- Detail-oriented with exceptional organization skills to manage multiple client accounts simultaneously.
- Proficient in insurance policies, regulations, and coverage options to effectively advise clients.
- Strong communication skills demonstrated through client interactions and resolving claims efficiently.
Eligibility Specialist
Maximus
03.2022 - 03.2023
- Company Overview: https://maximus.com/
- Provided excellent customer service and support to diverse client populations across multiple programs.
- Collaborated with clients to gather required documentation for benefits applications (5+ years).
- Managed review and determination of eligibility for social service programs (10+ years).
- Conducted interviews to assess client needs and provide information on available resources.
Insurance Agent / Customer Service Representative – Remote Call Center
Concentrix
South Bend, IN
02.2022 - 05.2022
- Confirmed patient coverage with both Medicare and Medicaid.
- Handled inbound calls from providers and provide assistance as needed.
- Worked on claims, authorizations, and referrals.
Customer Service Representative / Payer – Remote Call Center
FirstSource Solutions, LTD | Blue Cross Blue Shield
Louisville, KY
07.2021 - 10.2021
- Handled inbound and outbound phone calls and provided high levels of customer service.
- Researched and documented the fundamentals of their benefits packages.
- Tracked, documented, and retrieved information in call tracking database.
- Maintained confidentiality and privacy standards of protected health information.
Full Time Student
Ultimate Medical Academy
South Bend, IN
01.2020 - 06.2021
- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
Child Care Provider
Starz Academy
South Bend, IN
09.2016 - 10.2019
- Maintained respectful and quality professional relationships with parents, vendors, and perspective employees.
- Provided quality customer care while working with parents to help ensure their children progress towards educational and behavioral goals.
- Kept detailed documentation logs of daily activities, individual child needs, records of attendance, and child development achievements.
- Uphold a safe workplace by monitoring the environment and the children for health and emotional issues.
- Reported all concerns to superiors and parents and organized yearly graduation ceremonies.
Homemaker
Stay at Home Parent
South Bend, IN
10.2014 - 09.2016
- Ensured household duties were completed and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Phone Survey Representative / Customer Service Representative – Remote Call Center
Press Ganey
South Bend, IN
01.2012 - 10.2014
- Utilized communication scripts on the computer while completing health-care surveys via outbound phone calls.
- Accurately coded responses from surveys and assisted with data entry projects as needed.
- Entered verbatim comments into the computer software program and maintained client confidentiality.
Homemaker
Stay at Home Parent
South Bend, IN
05.2011 - 01.2012
- Invested in providing a stable environment for the family.
- Provided care, discipline, and nurturing.
- Showed strong leadership skills and managed budget.
Medical Receptionist / Mental Health Technician
Madison Center & Hospital
South Bend, IN
04.2009 - 05.2011
- Provided excellent customer service through greeting clients and visitors with a positive and helpful attitude.
- Helped maintain workplace security by issuing, checking, and maintaining a visitor log.
- Answered, forwarded, and screened phone calls using a multi-line switchboard telephone system.
- Monitored mental health patients and planned and implemented activities.
- Ensured patients were following all doctor and psychiatrist orders.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2021
Skills
- Microsoft Office Applications – MS Excel MS Word MS PowerPoint Typing Speed: 61 WPM
Certification
National CPR Foundation | Certified in CPR and AED
Timeline
Benefits/HR Support Specialist
Insight Global
09.2024 - 03.2025
Benefits/HR Support Specialist
Insight Global
10.2023 - 04.2024
Remote Customer Service Representative / Administrative Support
The Cottery Group
06.2023 - 09.2023
Intake Specialist
Creative Financial Staffing
01.2023 - 03.2023
Eligibility Specialist
Maximus
03.2022 - 03.2023
Insurance Agent / Customer Service Representative – Remote Call Center
Concentrix
02.2022 - 05.2022
Customer Service Representative / Payer – Remote Call Center
FirstSource Solutions, LTD | Blue Cross Blue Shield
07.2021 - 10.2021
Full Time Student
Ultimate Medical Academy
01.2020 - 06.2021
Child Care Provider
Starz Academy
09.2016 - 10.2019
Homemaker
Stay at Home Parent
10.2014 - 09.2016
Phone Survey Representative / Customer Service Representative – Remote Call Center
Press Ganey
01.2012 - 10.2014
Homemaker
Stay at Home Parent
05.2011 - 01.2012
Medical Receptionist / Mental Health Technician
Madison Center & Hospital
04.2009 - 05.2011
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
KEY QUALIFICATIONS
- Medical Billing
- Medical Coding
- ICD-10-CM
- HCPCS
- CPT
- HIPAA Compliance
- Medical Terminology Electronic Health Records (EHR)
- Electronic Medical Records (EMR) Anatomy & Physiology
- Medicare
- Medicaid
- Insurance Benefits