Shantae Kelly
Summary
Dedicated and dependable professional with experience in housekeeping, package handling, customer service, and dietary services. Skilled in maintaining clean and organized environments, handling packages accurately and efficiently, providing excellent customer support, and assisting with food service operations. Strong work ethic, attention to detail, and ability to work effectively both independently and as part of a team. Committed to delivering quality service and contributing to a positive workplace.
Overview
16
16
years of professional experience
Work History
Housekeeper
Grand Village Of Clearwater
Tampa
02.2026 - 06.2026
- Cleaned and sanitized guest rooms, bathrooms, and common areas.
- Changed bed linens and replenished room supplies.
- Vacuumed, swept, mopped, and dusted assigned areas.
- Followed safety and sanitation procedures to maintain a clean environment.
- Reported maintenance issues and damaged items to supervisors.
- Managed cleaning supplies and equipment efficiently.
- Provided courteous and professional service to guests and residents.
Customer Service Representative
One Touch Direct
Tampa
01.2021 - 01.2026
- Assisted customers by answering questions and resolving concerns in a professional and timely manner.
- Provided accurate information about products, services, and company policies.
- Handled customer complaints and worked to find effective solutions.
- Processed transactions, orders, and account updates.
- Maintained detailed customer records and documentation.
- Communicated effectively with customers in person, by phone, and through email.
- Worked collaboratively with team members to ensure excellent customer satisfaction.
- Demonstrated strong problem-solving, communication, and multitasking skills in a fast-paced environment.
Dietitian
AdventHealth
Tampa
11.2017 - 01.2021
- Assisted with meal preparation and service according to dietary guidelines and patient needs.
- Delivered meals to patients and residents while ensuring accuracy and timeliness.
- Maintained cleanliness and sanitation of kitchen, dining, and food preparation areas.
- Followed food safety and infection control procedures.
- Assisted with stocking supplies and inventory management.
- Communicated with kitchen staff and healthcare team members to support dietary requirements.
- Provided courteous and respectful service to patients, residents, and guests.
Customer Service Representative
Safeguard America
Tampa
08.2015 - 11.2017
- Managed high-volume calls while maintaining a positive customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
Packing Handler
Walmart
Tampa
10.2013 - 08.2015
- Loaded and unloaded packages from trucks and delivery vehicles safely and efficiently.
- Sorted packages according to destination and delivery schedules.
- Scanned and tracked packages using warehouse systems and handheld devices.
- Lifted, carried, and moved packages while following safety procedures.
- Maintained a clean, organized, and safe work environment.
- Worked in a fast-paced setting to meet productivity and shipping deadlines.
- Collaborated with team members to ensure accurate package handling and timely distribution.
- Inspected packages for damage and reported issues to supervisors.
Shift Leader
Burger King
Tampa
05.2010 - 10.2013
- Supervised team members during shifts to ensure efficient operations.
- Trained new employees on food safety and customer service protocols.
- Handled customer complaints and resolved issues to enhance satisfaction.
- Coordinated shift schedules to optimize staff coverage and workflow efficiency.
Education
Armwood High School
Tampa, FloridaSkills
- Cleaning protocols
- Chemical safety
- Time management
- Laundry operations
- CRM software
- Microsoft Office Suite
- Package handling
- Warehouse safety
- Forklift operation
- Dietary planning
- Food safety regulations
Timeline
Housekeeper
Grand Village Of Clearwater
02.2026 - 06.2026
Customer Service Representative
One Touch Direct
01.2021 - 01.2026
Dietitian
AdventHealth
11.2017 - 01.2021
Customer Service Representative
Safeguard America
08.2015 - 11.2017
Packing Handler
Walmart
10.2013 - 08.2015
Shift Leader
Burger King
05.2010 - 10.2013
Armwood High School