Shantae Williams
Nitro,WV
Summary
Experienced Supervisor seeking to manage team members with clear expectations and vision which drives teams to meet organizational goals.
Overview
8
8
years of professional experience
Work History
Supervisor- Subsidy Child Care
River Valley Child Development Services
01.2019 - Current
- Applies strong leadership talents and problem-solving skills to maintain team efficiency.
- Conducts regular performance evaluations and quality assurance, offering constructive feedback to support professional growth and development.
- Submit monthly statistical reports to the Director by the 1st of each month.
- Submit bi-weekly timesheets, leave forms, and travel reimbursement forms to the Director timely and accurately.
- Oversees daily operations of the office, ensuring smooth workflow and timely completion of tasks.
- Handles customer complaints, resolves issues, applies and adjust policies to meet changing needs.
- Collects, arranges, and inputs information into FACTS database system, soon to be WV Path.
- Coordinate with other agencies in offering services to families and children.
- Interpret policy and procedure per the West Virginia Department of Services (WV DOS) Bureau for Children and Families Division of Early Care and Education (ECE) Policy and Procedure Manual for Child Care Resource and Referral Services.
Case Manager
River Valley Child Development Services
09.2016 - 01.2019
- Maintained accurate documentation and entered into FACTS application on 150-200 caseload, ensuring compliance with State & Federal policies, procedures and confidentiality requirements.
- Conducted thorough assessments of client's program eligibility, identifying change of activity, household & income.
- Monitored ongoing cases closely, adjusting case management as needed based on evolving circumstances or new information.
- Educated clients on eligible child care certificate benefits, and services, empowering them to make informed decisions about their child care needs.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Education
Bachelor of Science - Business Administration/Marketing
West Virginia State University
Institute, WV05.2013
Skills
- Goal-Oriented
- Staff Management
- Contract Management
- Processes and procedures
- Training and mentoring
- Creativity
Timeline
Supervisor- Subsidy Child Care
River Valley Child Development Services
01.2019 - Current
Case Manager
River Valley Child Development Services
09.2016 - 01.2019
Bachelor of Science - Business Administration/Marketing
West Virginia State University
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