Shantae Williams
Davenport,IA
Summary
Dynamic professional with extensive experience at CSL Plasma Center, excelling in customer relationship management and team leadership. Proven track record in optimizing performance and ensuring compliance through effective communication and problem-solving. Adept at enhancing operational efficiency and delivering high-quality service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Reception Group Lead/ Technical Consultant
CSL Plasma Center
Davenport, USA
2014.07 - Current
- Executed donor registration to qualify individuals for plasma pheresis process.
- Accurately documented and entered all donor information in compliance with standard operating procedures.
- Communicated effectively with donors, addressing questions and concerns in person and via phone.
- Assessed competency of testing personnel through direct observation of CLIA-related testing.
- Generated reports to confirm proper functioning of all testing systems.
- Reviewed quality control data to ensure compliance with operational standards.
- Provided technical consulting services at Davenport and Rock Island CSL Plasma Centers.
Clinical Assistant
Planned Parenthood of the Heartland
Bettendorf, USA
2015.11 - 2016.10
- Collaborated with healthcare team to achieve productivity standards for revenue, expenses, patient volume, and quality metrics.
- Executed front desk operations, including answering multiline phones, scheduling patients, and managing mail and supplies.
- Organized and maintained patient medical records to ensure accuracy and accessibility.
- Processed copays and collection fees to enhance financial accountability.
- Addressed staffing needs across multiple sites to support operational efficiency.
Education
B.S. - Kinesiology & Health, Health Promotion
Iowa State University
Ames, IA08.2013
Skills
- Customer relationship management
- Effective communication
- Team collaboration
- Performance optimization
- Issue resolution/troubleshooting
- Problem solving
- Cross-functional teamwork
- Work prioritization
- Team leadership
References
- Allison Miles, Quality Specialist, CSL Plasma, 563-343-8115
- Tonya Terry, Group Leader/ Trainer, CSL Plasma, 563-551-5175
- Donna Davison, RN, CSL Plasma, 563-370-8881
Timeline
Clinical Assistant
Planned Parenthood of the Heartland
2015.11 - 2016.10
Reception Group Lead/ Technical Consultant
CSL Plasma Center
2014.07 - Current
B.S. - Kinesiology & Health, Health Promotion
Iowa State University