Overview
Work History
Education
Skills
Timeline
Generic

Shantai Williams

North Chesterfield,Va

Overview

7
7
years of professional experience

Work History

Lead Sales Associate

VA ABC Store
02.2022 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Cash handling, bank runs
  • Process returns and exchanges
  • Open and close the stores

Keyholder

Dollar General
06.2020 - 12.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Customer service

Kroger
11.2017 - 07.2019
  • Managed high call volume while maintaining excellent customer service standards.
  • Followed up with customers about customer service.
  • Generated repeat business through exceptional customer service.
  • Delivered excellent customer service by addressing inquiries promptly and courteously.

Education

High School -

Caroline High School

Ferrum College

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures

Timeline

Lead Sales Associate

VA ABC Store
02.2022 - Current

Keyholder

Dollar General
06.2020 - 12.2021

Customer service

Kroger
11.2017 - 07.2019

High School -

Caroline High School

Ferrum College

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Shantai Williams