Shantai Williams
North Chesterfield,Va
Overview
7
7
years of professional experience
Work History
Lead Sales Associate
VA ABC Store
02.2022 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Cash handling, bank runs
- Process returns and exchanges
- Open and close the stores
Keyholder
Dollar General
06.2020 - 12.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Customer service
Kroger
11.2017 - 07.2019
- Managed high call volume while maintaining excellent customer service standards.
- Followed up with customers about customer service.
- Generated repeat business through exceptional customer service.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
Education
High School -
Caroline High School
Ferrum College
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
Timeline
Lead Sales Associate
VA ABC Store
02.2022 - Current
Keyholder
Dollar General
06.2020 - 12.2021
Customer service
Kroger
11.2017 - 07.2019
High School -
Caroline High School
Ferrum College