Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Hi, I’m
Shantal Brown
North Little Rock,AR
Summary
Overview
11
years of professional experience
Work History
Marriott
Fran-Supervior
06.2013 - Current
Job overview
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked well in teams setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with our catering team for seamless coordination of food and beverage services during events.
- Maintained cleanliness and organization throughout the banquet area, ensuring we have a pleasant dining experience for guests.
- Efficiently served meals while adhering to proper serving etiquette, enhancing the overall dining experience for guests.
- Skilled at working independently and collaboratively in a team environment
Aston Carter
Customer Service Representative
01.2022 - 08.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. While meeting company goals and standards.
- Responded to customer requests for products, services and company information.
- Answered 50 to 80 customer telephone calls promptly to avoid on-hold wait times. Completing calls within our 6-minute time frame
- Offered advice and assistance to customers, paying attention to special needs or wants. Doing research to give customers maximum assistance.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Pulaski Technical CollegeNorth Little Rock, AR
Associate of Applied Science from Hospitality Administration and Management
05.2018
University Overview
Westside High SchoolJonesboro, AR
Diploma
05.2009
University Overview
Skills
- Guest service
- Remote work
- Active listening skills
- Policy and procedure improvements
- Microsoft Excel
- Microsoft Word
Timeline
Customer Service Representative
Aston Carter
01.2022 - 08.2023
Fran-Supervior
Marriott
06.2013 - Current
Pulaski Technical College
Associate of Applied Science from Hospitality Administration and Management
Westside High School
Diploma
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