Shantal Charlie
Marysville
Summary
Experienced in food service with a strong focus on customer satisfaction and operational efficiency. Responsibilities included preparing specialty coffee drinks, managing inventory levels, and ensuring compliance with health and safety standards. Demonstrated ability to maintain a clean work environment while effectively handling cash transactions and processing customer orders. Collaborated with team members to enhance workflow during peak hours, contributing to a positive dining experience for customers.
Overview
4
4
years of professional experience
Work History
Barista
Bigfoot Java
Marysville
07.2023 - Current
- Followed safety and cleaning procedures while operating machinery such as grinders and espresso machines.
- Stocked shelves with ingredients needed to make coffee drinks.
- Stocking inventory such as milk products, pastries, supplies, ingredients.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Monitored inventory levels of supplies and restocked when necessary.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested products based on stated preferences.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Maintained calm demeanor during high-volume periods and special events.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
To-Go Server
Olive Garden
Marysville
12.2022 - 07.2023
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Greeted customers and provided menus.
- Accurately recorded customer information into computer database for future reference.
- Processed payments accurately and efficiently using POS system.
- Organized and tracked to-go orders while maintaining accuracy.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Followed all cash handling policies when processing payment transactions.
- Communicated effectively between the kitchen staff and customers regarding order status.
- Prepared drinks according to recipes and specifications.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Inspected food preparation areas to ensure cleanliness and proper functioning of equipment.
- Regularly monitored inventory levels of restaurant supplies needed for daily operations.
- Verified that prepared food met requirements for quality and quantity before delivery.
- Maintained cleanliness of dining area, including tables, chairs, floors, windowsills, counters.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Ensured compliance with health safety standards for all food handling procedures.
- Assisted guests with selecting food items based on dietary needs or preferences.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
- Refilled condiments, napkins and server workstations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted with food running for servers when needed.
Barista Shift Lead
The Creamery Co
Marysville
06.2022 - 12.2022
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Analyzed customer feedback data from surveys in order to identify areas needing improvement.
- Helped create promotional materials such as flyers or coupons to promote products or services.
- Provided excellent customer service and ensured all customers left satisfied.
- Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Resolved conflicts between employees in a professional manner while maintaining a positive work environment.
- Monitored the performance of staff to ensure that quality standards were met.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Scheduled shifts for barista staff based on business needs and availability of personnel.
- Identified opportunities for improvement within the store's processes or procedures.
- Resolved customer complaints or referred them to a manager as needed.
- Ensured that all employees followed health and safety regulations at all times.
- Greeted guests with pleasant smile and superior customer service.
- Arranged merchandise and built eye-catching displays to increase sales.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Placed finished products into appropriate containers for storage or distribution.
- Cleaned equipment such as blenders, mixers, dispensers. to ensure proper functioning.
- Conducted weekly inventory checks of supplies and ingredients used for frozen yogurt production.
- Prepared frozen yogurt by following recipes and instructions.
- Trained new employees on job tasks related to the operation of a frozen yogurt shop.
Barista/Food Service Worker
Baringer’s Farm
Arlington
10.2021 - 12.2022
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Adhered to health department regulations concerning sanitation standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Monitored inventory levels of supplies and restocked when necessary.
- Placed orders with suppliers for delivery of products required for daily operations.
- Created promotional displays for advertising special events or promotions at the cafe.
- Operated cash registers to process customer payments.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Managed cash register and processed transactions with accuracy and integrity.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Education
High School Diploma -
Pulchuck High School
Marysville, WA01-2013
Some College (No Degree) - Early Childhood Care And Education
Skagit Valley College
Mount Vernon, WASkills
- Cash handling
- Inventory management
- Customer service
- Time management
- Team player
- Attention to detail
- Food running
- Espresso preparation
- Order processing
- Training new employees
- Beverage preparation
- Opening and closing duties
- Friendly and outgoing
- Calm demeanor
Timeline
Barista
Bigfoot Java
07.2023 - Current
To-Go Server
Olive Garden
12.2022 - 07.2023
Barista Shift Lead
The Creamery Co
06.2022 - 12.2022
Barista/Food Service Worker
Baringer’s Farm
10.2021 - 12.2022
High School Diploma -
Pulchuck High School
Some College (No Degree) - Early Childhood Care And Education
Skagit Valley College