Shantal De La Mora
Seattle,WA
Summary
Looking to find new opportunity to advance skills with interpersonal relationships. With related work with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior personal service, both client and co-workers.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Griggs Department Store
2021.09 - 2022.06
- Handled cash register operations and customer transactions to process payments.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained new sales associates to ensure consistent performance across the team.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Coordinated with suppliers to ensure timely delivery of products, avoiding stock shortages or delays in fulfilling customer orders.
Clothing Sales Associate
T.J. Maxx
2018.09 - 2019.07
- Greeted customers, identified needs and provided product advice.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Arts - Psychology
University of Washington
Seattle, WA06.2025
Associate of Arts - General Studies
Columbia Basin College
Pasco, WA06.2023
Skills
- Team Leadership
- Teamwork and Collaboration
- Mentoring and training
- Customer care
- Bilingual
- Client Relationship Management
Starting Non-profit
Embarking on a mission, to established a non-profit tailored to the mental and health needs of Hispanic immigrants. Objectives include offering culturally sensitive mental health services, navigating healthcare systems, conducting educational outreach, fostering community, and advocating for policy change. Through collaboration with volunteers, our aim to empower Hispanic immigrants, providing vital resources for their well-being and fostering a sense of belonging in their new communities.
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Associate
Griggs Department Store
2021.09 - 2022.06
Clothing Sales Associate
T.J. Maxx
2018.09 - 2019.07
Bachelor of Arts - Psychology
University of Washington
Associate of Arts - General Studies
Columbia Basin College