SHANTAL FERNANDEZ

Skilled in front desk operations, customer service, and office administration, with expertise in patient scheduling, insurance verification, and maintaining confidentiality. Adept at managing appointment workflows, processing payments, and utilizing EMR/EHR systems to ensure efficient operations. Committed to delivering exceptional support and fostering positive experiences for clients and team members. Conscientious professional skilled at managing patient interactions, scheduling appointments, and maintaining accurate medical records. Efficient at performing administrative tasks such as handling phone calls, processing insurance information, and ensuring timely communication between medical staff and patients. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.