Shantal Hedges
Middle River,MD
Summary
Motivated, client-driven, initiative-taker, proficient in Microsoft Office, seeking an entry level position within a company where I can display excellent interpersonal and communication skills, while gaining experience and knowledge in the field.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Internal Revenue Service, IRS
07.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered 50 customer telephone calls promptly to avoid on-hold wait times.
Mail Handler Assistant
USPS
10.2022 - 02.2023
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Retail & Customer Service Associate
Rainbow
04.2022 - 09.2022
- increased customer Service Cashier adept at greeting customers and collecting payments.
- Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
- Areas of expertise include cash handling and problem solving.
Delivery Driver
Amazon Logistics
11.2021 - 03.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
Photographer
Lifetouch photography
09.2021 - 11.2021
- Traveled to educational venues and performed complex indoor and outdoor photo shoots.
- Determined correct subject position, props, backdrops, lighting, and camera angles.
- Experimented with different lighting effects to deliver unique images.
Customer Service Associate
Lowes Home Improvement
06.2021 - 08.2021
- Verified transactions and shipping dates.
- Tracked customer orders and notified customers of status.
- Organized customer orders for pick-up.
- Met daily deadlines.
Caregiver
Able Home Care
08.2020 - 03.2021
- Assisted client with money management, bill payment, grocery shopping and transportation to and from required appointments.
- Administered medication and checked vital signs
- Completed administrative paperwork detailing client's progress.
Unemployment Call Center Representative
Maximus
04.2020 - 08.2020
- Responded to customer inquiries and concerns.
- Updated customers on Covid 19 regulations and how they impacted unemployment benefits.
- Responsible for processing of unemployment claim forms and updating customer account information.
Security Guard
Allied Universal
06.2019 - 03.2020
- Greeted clients.
- Reviewed delivery paperwork to determine eligibility for entry onto work site.
- Monitored inbound and outbound delivery trucks using Passage point program.
- Monitored premises for suspicious activity.
Skills
- Sales Expertise & suggestive selling
- Interpersonal/ communication
- Customer Service
- Type 40 WPM
- Microsoft Office/ excel/ Data entry
Additional Information
Educations & Certifications:
Southern High School – Graduated High School
University Of Phoenix- 2009-2011
Security Guard (SG), Allied Universal, April 2019
CPR, eCPRcertifiction.com, April 2022
Basic First Aid, eCPRcertification.com, April 2022
Licenses:
Certified Medication Technician (CMT), State of Maryland, September 2018
Skills:
Microsoft Word/Power Point/Excel
Data Entry
Interpersonal/Communication
Timeline
Call Center Representative
Internal Revenue Service, IRS
07.2023 - Current
Mail Handler Assistant
USPS
10.2022 - 02.2023
Retail & Customer Service Associate
Rainbow
04.2022 - 09.2022
Delivery Driver
Amazon Logistics
11.2021 - 03.2022
Photographer
Lifetouch photography
09.2021 - 11.2021
Customer Service Associate
Lowes Home Improvement
06.2021 - 08.2021
Caregiver
Able Home Care
08.2020 - 03.2021
Unemployment Call Center Representative
Maximus
04.2020 - 08.2020
Security Guard
Allied Universal
06.2019 - 03.2020
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