Shantal Henry

Hours per week: 30

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Update and check daily credit for national accounts.

Hours per week: 40

• Compile data for regional manager
• Assist Operational manager
• Responsible for training 15+ employees
• Assure fraud protection and authorizations are done correctly.
• Maximize profit for the company adding additional $20,000+ in sales monthly
• Responsible for providing customized service for corporate clients and resolving matters for approximately 300 customers each week.

Hours per week: 10

• Inspect take in and delivery repairs
• Increase the store clientele by using social media platforms, flyers and word of mouth.
• Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
• Received GIA certificate

• Build and maintain positive relationships with clients to ensure future sales.
• Developed and implemented sales strategies to increase profits.

Hours per week: 12

• Fill short-term substitute teacher vacancies grades Preschool-12th
• Excelled at engaging student attention in difficult concepts.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Hours per week: 30

• Engaged in consultative selling with customers decorating their homes and offices.
• Handle cash drawers and inventory receipts.
• Responsible for training 10 employees.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.