Summary
Overview
Work History
Education
Skills
Benson Bagels
Timeline
Generic

Shantal Mitchell

Springfield,MA

Summary

Proven leader and adept communicator, I excel in team leadership and conflict resolution, significantly enhancing customer service at Alorica. Skilled in negotiating and team member support, I consistently ensure operational excellence and positive brand image, demonstrating a remarkable ability to manage high-volume environments and resolve customer issues efficiently.

Overview

6
6
years of professional experience

Work History

Server

Benson Bagels
Springfield, MA
09.2023 - 01.2025
  • Served food and beverages to patrons and confirmed complete orders.
  • Presented menus and answered questions regarding items.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Cleaned tables and chairs to prepare dining area for next customers.

Customer Care Representative

Alorica
Port St Lucie, FL
05.2021 - 01.2023
  • Provided feedback on customer service efficiency to deliver better support options.
  • Excelled in exceeding daily credit card application goals.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

Manager

Red diamond Beauty Supply
Port St Lucie, FL
02.2019 - 12.2020
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Negotiated contracts with vendors to secure favorable terms and pricing.

Education

High School Diploma -

Fort Pierce Westwood High
Florida
05-2018

Skills

  • Team member support
  • Conflict resolution
  • Team leadership
  • Customer service

Benson Bagels

I was also offered a managerial position at Benson bagels but declined because it interfered with my school hours

Timeline

Server

Benson Bagels
09.2023 - 01.2025

Customer Care Representative

Alorica
05.2021 - 01.2023

Manager

Red diamond Beauty Supply
02.2019 - 12.2020

High School Diploma -

Fort Pierce Westwood High

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Shantal Mitchell