Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shantal Smith

Brooklyn,New York

Summary

Retail supervisor with over 2 years of leadership experience in team management and customer relations. Expertise in POS systems and RFID technology, driving operational efficiency and superior customer service. Proven track record in implementing new initiatives and fostering a positive workplace culture aligned with organizational values. Regularly assesses operations for safety and develops strategies to achieve performance targets.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Rite Aid
09.2020 - Current
  • Job description- opens and closes store in the absence of store management, including system startup, money handling, ensuring the floor is ready for business the next day.
  • Role
  • Offering friendly and knowledgeable service to customers/ Customer Service
  • Serves as a liaison between management and non-management
  • Assisting management
  • Assisting in the training of new employees
  • Assisting with bookkeeping including cash reports, cash counting
  • Responsible for bank deposits/ ordering change for safe
  • Ensuring planograms are done properly
  • Assist in maintaining inventory, stocking and replenish sales floor
  • Check-in vendors
  • Order inventory

Lead Cashier

Modells
07.2016 - 03.2020
  • Role
  • Offering friendly and knowledgeable service to customers/ Customer service
  • Assisting in the training new employees
  • Completing register opening and closing functions directed by management
  • Ensuring resets are executed properly
  • Merchandising

Education

High School Diploma -

Paul Robeson High School of Business And Technology
Brooklyn, NY
06.2012

Skills

  • Cash handling
  • Inventory management
  • Visual merchandising
  • Employee training
  • Customer service
  • Team leadership
  • Conflict resolution
  • Time management

References

  • Dennis, 917-620-7693
  • Jaime, Castellano, 347-564-7714
  • Arnelle, Raddix, 929-461-6579
  • Tarra, Linchner, 917-517-1020

Timeline

Shift Supervisor

Rite Aid
09.2020 - Current

Lead Cashier

Modells
07.2016 - 03.2020

High School Diploma -

Paul Robeson High School of Business And Technology

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