Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantasia Henderson

Summary

Proven leader in high-pressure environments, adept at staff management and operations optimization. At Chili's Bar and Grill, I spearheaded employee training, enhancing workplace safety and customer satisfaction. Skilled in cash handling and staff motivation, I excel in creating supportive, efficient teams. Achieved significant reductions in behavioral incidents through effective staff development and safety awareness.

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Chilis's Bar and Grill
04.2019 - 12.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Residential Counselor

Prader-Willi Homes of Oconomowoc
05.2020 - 09.2021
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.

Education

Bachelor of Arts - Communications And Leadership

Alverno College
Milwaukee
12-2024

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Staff development
  • Staff motivation
  • Operations management
  • Safety awareness

Timeline

Residential Counselor

Prader-Willi Homes of Oconomowoc
05.2020 - 09.2021

Shift Supervisor

Chilis's Bar and Grill
04.2019 - 12.2024

Bachelor of Arts - Communications And Leadership

Alverno College
Shantasia Henderson