Summary
Overview
Work History
Education
Skills
Timeline
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Shantassia Murphy

Queens,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Retail Operations Specialist

Popular Bank
03.2023 - Current
  • Manage purchasing, sales, marketing and customer account operations efficiently
  • Analyze quality and performance data to support operational decision-making
  • Fix identified issues to improve workflows
  • Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports

Personal Relationship Banker

Citizens Bank
02.2022 - 03.2023
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty
  • Developed internal and external client development, relationship building, and effective selling of personal investment products including equities, mutual funds, annuities, and retirement products to retail customers
  • Analyzed customers' financial information to deliver personalized account guidance
  • Consistently achieved monthly sales goals and quarterly Balance Performance Measurements

Bank Teller

HSBC Bank
09.2021 - 02.2022
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

Bachelor of Science - Marketing

York College of The City University of New York
Jamaica, NY
06.2022

Skills

  • Operations Oversight
  • Organizational Structuring
  • Customer Relationship Management
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Organization and Time Management

Timeline

Retail Operations Specialist

Popular Bank
03.2023 - Current

Personal Relationship Banker

Citizens Bank
02.2022 - 03.2023

Bank Teller

HSBC Bank
09.2021 - 02.2022

Bachelor of Science - Marketing

York College of The City University of New York

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Shantassia Murphy