Hi, I’m
Shantavia Thaxton
Advocate
Tulsa,OK
Summary
Offering excellent interpersonal skills and genuine passion for helping others, combined with ability to quickly learn and adapt to new environments. Brings strong organizational and communication abilities essential for advocating and assisting others. Ready to use and develop customer service and problem-solving skills in an Advocacy role.
Overview
3
years of professional experience
Work History
Vesta Realty Group
Leasing Professional
06.2024 - Current
Job overview
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Resolved conflicts between tenants
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
Alorica
Customer Service Representative
02.2022 - 02.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Capital Group
Investment Processor
01.2022 - 02.2023
Job overview
- Improved workflow by organizing and managing daily tasks efficiently.
- Supported team objectives with timely processing of orders and information.
- Maintained high standards of quality by reviewing and verifying data entries.
- Allocated checks to Roth IRA, IRA, and education funds.
Education
Tulsa Community CollegeTulsa, OK
Associate of Science from Political Science
12-2025
Clary Sage CollegeTulsa, OK
Certificate of Completion from Esthetics
09-2023
Skills
- Fair housing policies
- Telephone and email etiquette
- Goal-oriented mindset
- Effective negotiation
- Event planning
- Property tours and inspections
- Relationship building
- Community engagement
Timeline
Leasing Professional
Vesta Realty Group
06.2024 - Current
Customer Service Representative
Alorica
02.2022 - 02.2023
Investment Processor
Capital Group
01.2022 - 02.2023
Tulsa Community College
Associate of Science from Political Science
Clary Sage College
Certificate of Completion from Esthetics
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