Shantay Osbourne
Bridgeport
Summary
Dedicated professional with expertise in appointment scheduling, EMR systems, and HIPAA compliance. Recognized for strong communication and attention to detail, ensuring accurate patient records and seamless care coordination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Provider
Adapt Community Network
NYC
04.2022 - Current
- Managed patient health records and coordinated documentation in compliance with HIPAA.
- Supported daily scheduling and communicated appointment changes with care managers and physicians.
- Participated in department meetings and quality improvement initiatives.
- Assisted in front-line administrative duties, including data entry, check-ins, and support coordination.
- Trained staff in proper recordkeeping and system use.
Assistant Manager
AHRC NYC
NYC
07.2021 - 03.2022
- Coordinated daily activities and staff schedules for individuals in care programs.
- Managed EHR systems for clients and conducted regular audits to ensure data integrity.
- Held life plan meetings and tracked documentation milestones across caseloads.
- Maintained strong communication with healthcare teams to ensure patient needs were addressed timely.
- Supported department-wide operational goals through effective planning and reporting.
Medical Registrar (Vaccination Site)
Execu|Search Group
NYC
01.2021 - 05.2021
- Registered patients for appointments, verified information, and managed electronic health records.
- Provided frontline customer service and answered high-volume phone lines with professionalism.
- Ensured pre-appointment paperwork and compliance standards were met.
- Communicated clearly with medical staff and coordinated patient flow.
- Handled patient inquiries and facilitated an efficient check-in process.
Enumerator
U.S. Census Bureau
09.2020 - 10.2020
- Conducted field interviews and data collection to support national population metrics.
- Ensured accuracy in data recording while maintaining confidentiality.
Home Attendant
Chinese-American Planning Council
NYC
12.2015 - 03.2020
- Assisted patients with daily living activities and medication reminders.
- Maintained daily logs of patient health updates and provided companionship and support.
- Communicated with healthcare providers and families to support care plans.
Education
Bachelor's Degree - Fine Arts & Public Health
University at Albany
Albany, NY05.2020
Associate's Degree - Science
SUNY Delhi
Delhi, NY12.2016
High School Diploma -
Bedford Academy High School
Brooklyn, NY06.2014
Some College (No Degree) - NURSING PREREQUISITS
Gateway Community College
New Haven, CTSkills
- Appointment Scheduling & Calendar Management
- EMR & Health Information Systems (Epic, EHR)
- Patient Check-in/Check-out & Registration
- Front Desk Operations & Multiline Phone Handling
- HIPAA Compliance & Documentation Accuracy
- Insurance Verification & Pre-Authorization Support
- Data Entry & File Management
- Cash Handling & Copay Reconciliation
- Cross-Team Collaboration & Communication
- Cultural Competency in Patient Care
Certification
- CPR & First Aid Certified
- Mandated Reporter Certification
- NYS Department of Health Training: 'From Evidence to Practice - Addressing Disparities in Birth Outcomes'
Timeline
Support Provider
Adapt Community Network
04.2022 - Current
Assistant Manager
AHRC NYC
07.2021 - 03.2022
Medical Registrar (Vaccination Site)
Execu|Search Group
01.2021 - 05.2021
Enumerator
U.S. Census Bureau
09.2020 - 10.2020
Home Attendant
Chinese-American Planning Council
12.2015 - 03.2020
Bachelor's Degree - Fine Arts & Public Health
University at Albany
Associate's Degree - Science
SUNY Delhi
High School Diploma -
Bedford Academy High School
Some College (No Degree) - NURSING PREREQUISITS
Gateway Community College