Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Natalie Castillo

Houston,US

Summary

Bilingual Administrative Assistant with proven experience in office management, QuickBooks, and customer service. Recognized for improving efficiency, enhancing client relationships, and managing high-volume administrative tasks with accuracy. Proactive, organized, and detail-oriented, with the ability to streamline processes and contribute immediate value to office operations.

Overview

4
4
years of professional experience

Work History

Administrative & Front Desk Support

Live line safety
08.2023 - Current
  • Manage multi-line phone systems, greet visitors, and respond to inquiries with professionalism.
  • Coordinate appointment scheduling and maintain calendars for multiple team members.
  • Utilize QuickBooks for invoicing, billing, and maintaining financial records.
  • Organize both physical and digital filing systems, improving document retrieval time by 25%.
  • Provide exceptional customer service, resolving issues promptly and enhancing client satisfaction.
  • Support operational processes, ensuring compliance with safety documentation protocols.

Customer Service & POS Operations

Herbal life
07.2021 - 06.2023
  • Delivered high-quality customer service, handling an average of 50+ daily customer interactions.
  • Processed payments, managed inventory, and maintained accurate sales records.
  • Created a welcoming environment that encouraged repeat business and strengthened client loyalty.
  • Managed point-of-sale operations with a 100% accuracy rate.

Education

Diploma - undefined

South Houston High School
Pasadena, Texas
05.2021

Skills

  • QuickBooks Invoicing & Billing
  • Customer Service & Client Relations
  • Appointment Scheduling & Calendar Management
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Document Filing & Digital Records Management
  • Professional Phone Etiquette & Multi-line Systems
  • Office Supply & Equipment Management
  • Bilingual: English & Spanish

Languages

Spanish.

Hobbies and Interests

Passionate about self-development and wellness through activities like reading personal growth books and maintaining a consistent fitness routine., Enjoy journaling and creative writing., Love organizing spaces, planning schedules.

Timeline

Administrative & Front Desk Support

Live line safety
08.2023 - Current

Customer Service & POS Operations

Herbal life
07.2021 - 06.2023

Diploma - undefined

South Houston High School

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