Shante Barnes
Southern Pines,North Carolina
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
2027
2027
years of professional experience
Work History
Patient Service Representative
Carolina Eye Associates P.A.
Southern Pines, NC
2025 - Current
- Schedule and coordinate patient appointments using electronic scheduling systems to optimize workflow.
- Collect and verify patient information, ensuring accuracy for billing and insurance purposes.
- Process patient inquiries promptly, providing detailed explanations of services and procedures.
- Maintain organized patient records in compliance with HIPAA regulations to protect confidentiality.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Assistant Store Manager
Shoe Station
Southern Pines, NC
2023 - 2025
- Supervise daily store operations to enhance customer experience and satisfaction.
- Train and mentor new team members on product knowledge and customer service.
- Coordinate inventory management processes to maintain optimal stock levels and organization.
- Perform open and closing duties.
- Count safe and order change.
- Order and receive weekly warehouse truck.
- Implement visual merchandising standards to create an inviting shopping environment.
- Enhance product displays, resulting in increased customer engagement and sales interest.
NC Insurance Agent
Lavette Jones State Farm
Fayetteville, NC
01.2021 - 2023
- Accurately submit applications for Life insurance
- Health insurance
- Property and Casualty insurance.
- Take premium payments and make adjustments to existing policies.
- Conduct thorough assessments of clients' insurance needs to recommend appropriate coverage options.
- Process claims and policy changes using internal software to maintain accurate records.
- Educate clients on policy details and benefits to promote informed decision-making.
- Collaborate with team members to streamline application processes for faster approvals.
- Build and maintain lasting relationships with clients through regular follow-ups and consultations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintain up-to-date knowledge of industry regulations and compliance standards relevant to policies.
Dialysis Technician
Fresenius Medical Care
Augusta, GA
01.2016 - 01.2020
- Execute the dialysis treatment process by accurate weigh in.
- Place needles and connection to the artificial kidney machine.
- Document patient histories and dialysis treatment progress in electronic health records.
- Perform routine equipment checks and maintenance to guarantee optimal machine performance.
- Educate patients on dietary restrictions and self-care practices for better health outcomes.
- Collaborate with nursing staff to develop individualized patient care plans and protocols.
- Monitor and adjust dialysis settings based on real-time patient feedback during sessions.
- Adhere to safety protocols and infection control measures to maintain a sterile environment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Exceeded quality assurance standards by consistently adhering to established protocols and following best practices in dialysis care provision.
Caregiver
Elmcroft Senior Living
Southern Pines, NC
01.2015 - 01.2016
- Help assist residents with daily living activities.
- Assist with meals and light housekeeping.
- Help with getting residents to activities and providing companionship.
- Assist residents with medication reminders and monitor adherence to prescribed schedules.
- Support residents with mobility challenges, ensuring safe transfers and ambulation.
- Engage residents in social activities that promote mental stimulation and emotional well-being.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Education
Diploma -
Pinecrest High School
Skills
- Communicate clearly and concisely
- Effectively blend management skills with technical expertise
- Seek creative alternatives
- Customer service
- Insurance verification
- Appointment scheduling
- Payment collection
- Office administration
- Conflict resolution
- Phone etiquette
- Electronic health records
- Workflow optimization
Timeline
NC Insurance Agent
Lavette Jones State Farm
01.2021 - 2023
Dialysis Technician
Fresenius Medical Care
01.2016 - 01.2020
Caregiver
Elmcroft Senior Living
01.2015 - 01.2016
Patient Service Representative
Carolina Eye Associates P.A.
2025 - Current
Assistant Store Manager
Shoe Station
2023 - 2025
Diploma -
Pinecrest High School
Currently enrolled at Miller Motte for Healthcare Management
Currently enrolled at Miller Motte for Healthcare Management.
Expected graduation date 04/15/2028