Shante Bourgeois
Los Angeles,CA
Summary
Dynamic and results-driven administrative professional with over 10 years of retail experience, specializing in customer service, operations management, and team leadership. Proven ability to drive positive results through loyalty and retention strategies, inventory management, and product merchandising. Recognized for meeting deadlines, adapting to fast-paced environments, and building strong relationships with customers and teams.
Overview
14
14
years of professional experience
Work History
Mobile Expert
T-Mobile
Torrance, CA
08.2021 - Current
- Delivered exceptional customer service by assisting customers with mobile device selection, plan recommendations, and troubleshooting
- Educated customers on T-Mobile products and services, ensuring they selected the best solutions for their needs
- Met or exceeded sales targets through consultative selling and relationship building
- Resolved technical issues and answered questions to ensure customer satisfaction
- Collaborated with the team to maintain store standards and optimize the customer experience
IHSS Caregiver
In-Home Supportive Services (IHSS)
02.2021 - Current
- Provided compassionate care and support to individuals in their homes, assisting with daily activities such as meal preparation, personal hygiene, and medication management
- Coordinated with healthcare professionals to ensure clients’ needs were met
- Maintained accurate records of client progress and communicated updates to family members
- Supported clients with physical mobility, offering assistance with transportation and exercises to improve quality of life
Loyalty Operation Specialist
T-Mobile
Torrance, CA
01.2021 - 08.2021
- Developed and implemented loyalty and retention strategies, driving customer satisfaction and retention
- Led customer relationship management initiatives to ensure positive experiences and resolve high-level escalations
- Collaborated with sales teams to train and coach associates on customer retention best practices
- Analyzed customer accounts to recommend optimal plans based on individual needs
- Managed daily back-office operations, including shipping and receiving logistics
Operations Manager
Sprint
Torrance, CA
08.2018 - 12.2020
- Oversaw store operations, including inventory management, product presentation, and compliance with company standards
- Managed logistics for shipping and receiving, ensuring accuracy and timeliness of orders
- Conducted weekly audits to ensure compliance with operational standards
- Provided data entry and reporting support, contributing to smooth day-to-day operations
Operations Manager
Verizon Wireless
Hollywood, CA
08.2010 - 05.2017
- Led a team in maintaining accurate inventory levels and efficient back-office operations
- Conducted sales and inventory analysis to optimize stock levels and meet customer demand
- Coordinated shipping, receiving, and delivery logistics to ensure timely order fulfillment
- Maintained detailed records of daily operations, including shipping and receiving documentation
Education
West Los Angeles College
Culver City, CASkills
- Customer Retention & Relationship Building
- Team Leadership & Employee Training
- Inventory Management & Shipment Processing
- Data Entry & Clerical Support
- Retail Merchandising & Product Placement
- Back Office Compliance & Auditing
- Strong Verbal Communication
- Critical Thinking & Problem Solving
- Highly Organized & Deadline-Oriented
Timeline
Mobile Expert
T-Mobile
08.2021 - Current
IHSS Caregiver
In-Home Supportive Services (IHSS)
02.2021 - Current
Loyalty Operation Specialist
T-Mobile
01.2021 - 08.2021
Operations Manager
Sprint
08.2018 - 12.2020
Operations Manager
Verizon Wireless
08.2010 - 05.2017
West Los Angeles College