Shante Brown Howard
Philadelphia,PA
Summary
A seasoned Lead Patient Responsible Representative with extensive experience in developing and implementing comprehensive billing solutions, adept at enhancing departmental efficiency and accuracy. With a proven track record of creating a robust training program from the ground up, having successfully onboarded and trained 10 new department members, fostering a culture of continuous improvement and excellence. Expertise in billing systems, combined with a keen ability to mentor and lead teams, has resulted in streamlined operations and improved performance for the organization. Committed to leveraging acquired skills in billing management and employee development to contribute to the success of a forward-thinking company.
Overview
5
5
years of professional experience
Work History
Lead Patient Responsible Representative
Rothman Orthopaedics
09.2023 - Current
- Trained new Patient Responsible Representatives, contributing to the smooth onboarding process and fostering team cohesion.
- Assisted in the implementation of an electronic training management system, facilitating a seamless transition from paper-based training.
- Provided support during high-volume periods, effectively managing multiple tasks simultaneously while maintaining composure under pressure.
Patient Responsible Rep I
Rothman Orthopaedics
09.2022 - 10.2023
- Improved patient billing accuracy by meticulously reviewing and analyzing insurance claims and payment data.
- Collaborated with interdisciplinary teams to ensure accurate patient information for timely and precise billing processes.
- Trained new employees in billing procedures, contributing to a knowledgeable and productive team environment.
Call Center Representative
Penn Mutual Life Insurance
07.2019 - 01.2020
- Enhanced customer satisfaction by efficiently addressing and resolving 50+ inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Office Assistant
The School District Of Philadelphia
11.2018 - 07.2019
- Enhanced office efficiency by managing 10+ schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Bachelor of Science -
Thomas Jefferson University
Philadelphia, PA12.2018
Skills
- Customer relations skills
- Staff education and training
- Patient account management
- Teamwork and Collaboration
Accomplishments
- Successfully onboarded 10 new department members.
- Collaborated and implemented in the development of departmental training program.
Timeline
Lead Patient Responsible Representative
Rothman Orthopaedics
09.2023 - Current
Patient Responsible Rep I
Rothman Orthopaedics
09.2022 - 10.2023
Call Center Representative
Penn Mutual Life Insurance
07.2019 - 01.2020
Office Assistant
The School District Of Philadelphia
11.2018 - 07.2019
Bachelor of Science -
Thomas Jefferson University
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