SHANTE DEYOUNG
Chicago,IL
Summary
Multi-certified healthcare professional, (CMA, CNA and Phlebotomist) with extensive outpatient ambulatory and surgery clinic experience. Strong interpersonal and communication skills in navigating healthcare insurance systems to secure treatment approvals. Highly organized, proactive and punctual with team-oriented mentality.
Overview
18
18
years of professional experience
Work History
Certified Medical Asssistant
Aya Healthcare
09.2024 - Current
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
High Risk Programs Care Coordinator/CMA
Village Medical
03.2023 - 06.2024
- Serve as point of contact and resource for patients, caregivers, care team members and community partners
- Answer phone lines, triages medical concerns and route to physicians, PA's and APPs as needed
- Coordinate patient access to appropriate specialty providers by verifying insurance, processing home health and specialist referrals, DME orders and mobile lab/imaging
- Perform vitals, phlebotomy, administer injections, and perform EKG's and capillary tests
- Performed all POC tests including, HCG, COVID, Strep, Influenza and Urinalysis
- Assist providers with in office procedures
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Coordinated with billing department to resolve discrepancies related to denied claims due to incomplete or incorrect prior authorizations.
CMA/ COVID Specialist/ Vaccinator
Flow Health
03.2022 - 09.2022
- Assist patients with digital questionnaire forms prior to testing
- Work with others in a team customer service-orientated environment
- Offer friendly, courteous, and confidential assistance to every patient to ensure that they may have a positive experience
- Perform antigen and PCR COVID testing for production companies FOX, Disney etc..
Certified Medical Assistant
Covelo Group Staffing
06.2021 - 12.2021
- Travel to several sites for clinic coverage to perform the following
- Daily tasks included performing vitals, phlebotomy and rooming
- Administered injections, triage calls and medication refills
- Appointment scheduling, patient education and care coordination
- Document in EMR, faxing and filing
Certified Medical Assistant
Rush University Medical
08.2020 - 02.2021
- Telephone triage, stock supplies, sanitize exam rooms, medication refills, authorizations and scheduling
- Performed preliminary vitals, EKG's, phlebotomy, HCG, COVID 19 tests, injections and EMR documentation
- Assist with all in office procedures, specimen processing and patient education
Certified Medical Assistant
Weiss Memorial Hospital
06.2010 - 08.2020
- Multi-specialist clinic including Internal Medicine, Endocrinology, Gynecology, Neurology, Plastic and Reconstructive Surgery, Orthopedics, Hematology/ Oncology and Urology
- Tasks include performing vitals, phlebotomy, EKG's, TB skin placement, capillary testing, various in office procedures and process specimens
- Administered injections including preventive medicine, hormone replacement and therapeutic injections for cancer patients
Certified Medical Assistant
Northwestern Memorial Hospital
04.2007 - 05.2010
- Performed daily phlebotomy and supplied lab results Aided with operating room precertification, patient follow up instructions, appointment scheduling and patient education
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Scheduled, set up, and assist with outpatient procedures, including ultrasonic prostate and bladder biopsies, cystoscopies, vasectomies, urethral dilations, process specimens, suture removals, catheterizations, incision and drainage and wound care
Education
CNA Diploma/Certification -
Nirvana Institute
Chicago, IL01.2021
MA Certification -
American Medical Technologists
Matteson, IL01.2007
CPT Certification -
National Phlebotomy Association
Landover, MD01.2007
Medical Assistant Diploma -
Olympia Vocational College
Chicago, IL01.2006
Skills
- HIPAA and OSHA compliance
- Medical procedure terminology and knowledge
- ICD 10 and HCPCS coding
- Pre and post op education
- Home care facilitation
- SNF and LTC care facilitation
- Insurance verification
- Prior authorizations for surgeries, medications, imaging and family planning
Timeline
Certified Medical Asssistant
Aya Healthcare
09.2024 - Current
High Risk Programs Care Coordinator/CMA
Village Medical
03.2023 - 06.2024
CMA/ COVID Specialist/ Vaccinator
Flow Health
03.2022 - 09.2022
Certified Medical Assistant
Covelo Group Staffing
06.2021 - 12.2021
Certified Medical Assistant
Rush University Medical
08.2020 - 02.2021
Certified Medical Assistant
Weiss Memorial Hospital
06.2010 - 08.2020
Certified Medical Assistant
Northwestern Memorial Hospital
04.2007 - 05.2010
MA Certification -
American Medical Technologists
CPT Certification -
National Phlebotomy Association
Medical Assistant Diploma -
Olympia Vocational College
CNA Diploma/Certification -
Nirvana Institute
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