Shante Johnson
Sumter,SC
Summary
I am a proven leader with a track record of enhancing customer satisfaction and loyalty at Synovus, experienced in communication and problem-solving. Excelled in multitasking and record-keeping, significantly improving branch operations efficiency. Skilled in both customer service and cash management, consistently delivering results beyond expectations.
Overview
30
30
years of professional experience
Work History
Branch Service Supervisor
Synovus
01.2003 - Current
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Processed customers' deposits, transfers and cash withdrawals.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
Sales Floor Supervisor
JCPenney
08.1996 - 03.2003
- Managed a staff of 10+ staff, ensuring efficient operations and customer satisfaction.
- Oversaw daily floor activities, including inventory, management and customer service.
- Trained new hires on store polices, procedures, and product knowledge.
- Resolved escalated customer complaints professionally while maintaining company reputation.
Grocery Store Cashier
Piggy Wiggly
03.1995 - 08.1996
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling.
- Processed various forms of payment securely, including cash, credit cards, checks, and coupons; ensuring accuracy in all transactions.
- Assisted store management in maintaining a clean and organized shopping environment for great customer experience.
Fast Food Cashier
Hardees Fast Food
01.1995 - 03.1995
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
Education
High School Diploma -
Sumter High School
Sumter, SC08.1996
Skills
- Communication
- Attention to detail
- Problem solving
- Record Keeping
- Time Management
- Multitasking
Timeline
Branch Service Supervisor
Synovus
01.2003 - Current
Sales Floor Supervisor
JCPenney
08.1996 - 03.2003
Grocery Store Cashier
Piggy Wiggly
03.1995 - 08.1996
Fast Food Cashier
Hardees Fast Food
01.1995 - 03.1995
High School Diploma -
Sumter High School
Similar Profiles
Anthony ShepherdAnthony Shepherd
Director – Information Technology at SynovusDirector – Information Technology at Synovus
Georgia ReidGeorgia Reid
Vice President /Retail Market Manager at SynovusVice President /Retail Market Manager at Synovus
Whitney BrunsonWhitney Brunson
Personal Banker II at SynovusPersonal Banker II at Synovus