Shante' Melvin
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Retention Agent
Xerox Business Solutions
2023.03 - 2024.07
- Developed new strategies for customer retention activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Patient Service Representative
Cigna
2021.02 - 2023.02
- Resolved billing inquiries and disputes in timely fashion.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Business Customer Care Specialist
Verizon Wireless
2016.03 - 2021.01
- Achieved and Maintained 98% high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer inquiries via phone, email and web-based platforms.
- Oversaw hiring, orienting and training of customer care staff to facilitate capable workforce.
Education
Bachelor of Arts - Business Administration And Management
Gardner-Webb University
05.2026
Skills
- Customer Segmentation
- Support Services
- Outstanding interpersonal skills
- CRM Software
- One-Call Resolution Focus
- Self-Starter
- Process Improvement
- Documentation And Reporting
- Customer Education
- Expert in Email, Chat, and High Volume Call Resolution
Accomplishments
Top 1% Performer Award 2018- Verizon Wireless
You've Got Heart Award- 2017 Verizon Wireless - Displayed exemplary interpersonal skills resulting in stronger customer rapport and brand reputation
Timeline
Customer Retention Agent
Xerox Business Solutions
2023.03 - 2024.07
Patient Service Representative
Cigna
2021.02 - 2023.02
Business Customer Care Specialist
Verizon Wireless
2016.03 - 2021.01
Bachelor of Arts - Business Administration And Management
Gardner-Webb University
Similar Profiles
William HasiotisWilliam Hasiotis
Wide Format Specialist & Analyst, Sr. Account Mgr. at Xerox Business Solutions Northeast, Xerox Corp.Wide Format Specialist & Analyst, Sr. Account Mgr. at Xerox Business Solutions Northeast, Xerox Corp.
BRIAN DOOLEYBRIAN DOOLEY
VICE PRESIDENT OF SALES, SOUTHWEST REGION at XEROX BUSINESS SOLUTIONSVICE PRESIDENT OF SALES, SOUTHWEST REGION at XEROX BUSINESS SOLUTIONS
Mason TellingMason Telling
Telesales Executive at Xerox Business SolutionsTelesales Executive at Xerox Business Solutions