Shante Mundy
Marietta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Dhs Fema
03.2019 - Current
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Created and maintained detailed database to develop promotional sales.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Client Service Agent
Good Ground Development Center
10.2014 - 02.2019
- Provided exceptional support to clients by identifying their needs and offering tailored solutions.
- Actively participated in cross-functional teams focused on improving overall company performance.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Analyzed client feedback to identify areas for improvement and implemented necessary changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Actec Systems
03.2012 - 07.2014
- Updated account information to maintain customer records.
- Created and maintained detailed database to develop promotional sales.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Science -
Clark Atlanta University
Georgia05.2018
Skills
- Administrative Support
- Reading Comprehension
- Product Promotion
- Understanding Customer Needs
- CRM Software
- Paperwork Processing
Timeline
Customer Service Representative
Dhs Fema
03.2019 - Current
Client Service Agent
Good Ground Development Center
10.2014 - 02.2019
Customer Service Representative
Actec Systems
03.2012 - 07.2014
Bachelor of Science -
Clark Atlanta University
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