Shante Oneal
Clearwater,FL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Claims Service Rep II
GEICO
Lakeland, FL
12.2021 - Current
- Assist customers with setting up auto claim
- Answer questions about auto claims
- Process payments under Supervisor authority.
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
Probation Specialist
Pinellas County Sheriff's Office
Clearwater, FL
08.2017 - 02.2021
- Caseload Management
- Review court ordered conditions with Offenders
- Conduct monthly check-in with Offenders
- Offender Intake
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Reported violations of probation conditions to appropriate authorities and maintained record of case activity.
- Used Microsoft Word and other software tools to create Warrants and Affidavits and other communications.
Fiscal Clerk
Pinellas County Sheriff's Office
Clearwater, FL
08.2016 - 01.2017
- Performs routine research analysis and reconciles receipts, disbursements, and payroll transactions to ensure accuracy of the financial records and prepares appropriate entries as needed
- Handling cash, charge, money order and online payments
- Updates internal financial worksheets
- Assist agency members with routine Fiscal related questions
- Accounts Payable
- Accounts Receivable
Administrative Assistant
Pinellas County Sheriff's Office
Clearwater, FL
08.2013 - 01.2016
- Data Entry
- Offender Intake
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Used Microsoft Word and other software tools to create documents and other communications.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of Offenders.
Education
ASSOCIATES DEGREE -
St. Petersburg College
01.2013 - 01.2016
HIGH SCHOOL DIPLOMA - undefined
Largo High School
01.2007 - 01.2011
Skills
Good Telephone Etiquette
Data integrity
Documentation and reporting
Written and oral communication
LiveChat
Call center operations
Timeline
Claims Service Rep II
GEICO
12.2021 - Current
Probation Specialist
Pinellas County Sheriff's Office
08.2017 - 02.2021
Fiscal Clerk
Pinellas County Sheriff's Office
08.2016 - 01.2017
Administrative Assistant
Pinellas County Sheriff's Office
08.2013 - 01.2016
ASSOCIATES DEGREE -
St. Petersburg College
01.2013 - 01.2016
HIGH SCHOOL DIPLOMA - undefined
Largo High School
01.2007 - 01.2011