Summary
Overview
Work History
Education
Skills
Timeline
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Shantee Charles

Pompano Beach,FL

Summary

A enthusiastic and hardworking student who is committed to pursuing a career in nursing. Possess excellent teamwork, problem-solving, and organizational skills, as well as a strong work ethic. Highly motivated and willing to take on any task to help achieve goals. Reliable and dedicated team player who works well both independently and collaboratively. Self-directed, energetic, and committed to learning and developing the skills necessary to become a successful registered nurse and healthcare contributor.

Overview

9
9
years of professional experience

Work History

Front Desk Manager

Youfit Gyms
01.2022 - 09.2022
  • Responded to telephone, email and in-person inquiries.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw front desk operations, staff productivity, and operational efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Defined clear targets and objectives and communicated to other team members.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Prepared weekly employee work schedules to meet operational needs.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Work as a team with fellow employees.,

Customer Service Representative

Digicel Jamaica
05.2015 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.

Internship Student

Spanish Town Infirmary
01.2014 - 04.2014
  • Partnered with department managers to help gain understanding about patient care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

Associate of Arts - General Studies

Keiser University
Fort Lauderdale, FL
05.2023

High School Diploma -

Charlemont High School
St. Catherine, Jamaica
06.2013

Skills

  • Team Building and Supervision
  • Documentation and Reporting
  • Dedicated Leaner
  • Problem Solving
  • Writing
  • Adaptability
  • Active listening
  • Time management
  • Critical Thinking
  • Empathy

Timeline

Front Desk Manager

Youfit Gyms
01.2022 - 09.2022

Customer Service Representative

Digicel Jamaica
05.2015 - 01.2018

Internship Student

Spanish Town Infirmary
01.2014 - 04.2014

Associate of Arts - General Studies

Keiser University

High School Diploma -

Charlemont High School

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Shantee Charles