Shantel Benavidez
Santa Fe,NM
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
19
19
years of professional experience
Work History
Sales Associate
The UPS Store Inc.
Santa Fe , NM
09.2023 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Prepared packages for shipping and determined most economical shipping methods.
- Processed returns efficiently according to company policies and procedures.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
STORE MANAGER
Oleaceae
Santa Fe, NM
11.2018 - 03.2020
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Solved problems and resolved conflicts for team members and customers
- Stocked and organized products in storage spaces and retail shelves
- Tracked store inventory and ordered new products to prevent shortages
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Arranged store cleanings and renovations during periods of low customer traffic
- Prepared staff work schedules and assigned specific duties.
BARISTA
Starbucks
Santa Fe, NM
05.2018 - 11.2018
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Presented and explained drink menu, answering questions to educate customers
- Accomplished new and different drink requests, enhancing coffee shop reputation
- Welcomed customers and answered questions regarding menu items and preparation methods
- Observed proper food handling procedures and upheld company policies and procedures
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Utilized cash register or POS system to receive and process payments
- Delivered high-quality customer service to promote company's culture, values, and mission
- Distributed samples of popular coffee blends to create sales opportunities
- Provided customers with product details, coffee blends, and preparation descriptions.
CASHIER
Long John silvers
Santa Fe, NM
01.2005 - 12.2017
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Operated cash register and accurately processed payments, returns, and exchanges
- Used POS system to complete purchases for customers
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Assisted with training and mentoring new team members
- Provided excellent customer service by greeting customers and offering assistance
- Counted and balanced cash drawer at the beginning and end of each shift.
TELLER
Wells Fargo
Santa Fe, NM
05.2013 - 05.2014
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Guided customers in selecting appropriate financial products for individual needs
- Greeted customers with professionalism and friendly and courteous demeanor
- Investigated and resolved customer complaints in a timely manner
- Supported exceptional customer service with prompt acknowledgment and accurate account services
- Responded to banking inquiries and requests from customers
- Followed department policies and completed required paperwork for each transaction
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Verified customer identification documents for new accounts
- Cross-sold bank products and services to customers
- Issued and redeemed money orders, traveler's checks and savings bonds.
MSR II
Guadalupe credit union
Santa Fe, NM
12.2007 - 04.2012
- Processed member applications, updated accounts, and maintained records
- Handled sensitive and confidential information with discretion to maintain department security
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner
- Built and maintained customer relations by providing high-quality services
- Provided excellent customer service by assisting, responding to and resolving customer inquiries
- Used provided electronics to document transactions conducted during shift
- Followed company procedures to count and manage funds received from customers
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Navigated multiple computer systems and applications and utilized search tools to find information
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Referred unresolved customer grievances to designated departments for further investigation
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Trained new employees on company policies, procedures and work ethics
- Resolved conflicts between team members and departments
- Inspected work environment for health and safety hazards and reported findings to manager
- Distributed and created brochures, pamphlets and signage to promote product or service.
Education
GED -
Santa Fe Community College
Santa Fe, NM12-2007
Skills
- Store Opening and Closing Procedures
- Customer Service
- Time Management
- Accurate Cash Handling
- Multi-tasking strength
- Excellent communication skills
- Outgoing Personality
- Reliable and punctual
- Upselling
Timeline
Sales Associate
The UPS Store Inc.
09.2023 - Current
STORE MANAGER
Oleaceae
11.2018 - 03.2020
BARISTA
Starbucks
05.2018 - 11.2018
TELLER
Wells Fargo
05.2013 - 05.2014
MSR II
Guadalupe credit union
12.2007 - 04.2012
CASHIER
Long John silvers
01.2005 - 12.2017
GED -
Santa Fe Community College