Summary
Overview
Work History
Education
Skills
Timeline
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Shantel Davis

Plymouth,MA

Summary

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
Plymouth, MA
10.2024 - Current
  • Provide excellent customer service to patients.
  • Verify prescription information and insurance coverage.
  • Train new technicians on procedures and protocols.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

CNA/HHA

Senior Helpers of Boston
Boston, MA
02.2021 - 01.2025
  • Assisted 10-15 patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Phlebotomy Technician entry level

Covelo Group
Rhode Island
09.2023 - 05.2024
  • Explain the blood donation process to donors and address their questions or concerns.
  • Maintain accurate records of blood draws and donor information.
  • Identify and verify donor information accurately.
  • Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
  • Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
  • Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

Optometric Technician

Dr. Lisa Degiulio & Associate
Warwick, RI
12.2019 - 09.2020
  • Assisting about 30-40 patients with care and pre-test examinations
  • Educating patients on the care and maintenance of contact lenses.
  • Explaining the testing process to patients, preparing them, and administering tests.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.

Education

Bachelor Of Science - Criminal Justice

New England Institute of Technology
East Greenwich, RI
03.2025

Certificate - Certified Phlebotomy Technician

Deans College
Boston, MA
03.2022

Skills

  • Confidentiality and HIPAA
  • Workflow optimization
  • Pharmacy and customer records management
  • Labeling accuracy

Timeline

Pharmacy Technician

Walgreens
10.2024 - Current

Phlebotomy Technician entry level

Covelo Group
09.2023 - 05.2024

CNA/HHA

Senior Helpers of Boston
02.2021 - 01.2025

Optometric Technician

Dr. Lisa Degiulio & Associate
12.2019 - 09.2020

Bachelor Of Science - Criminal Justice

New England Institute of Technology

Certificate - Certified Phlebotomy Technician

Deans College

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