Shantel Davis

• Provide excellent customer service to patients.
• Verify prescription information and insurance coverage.
• Train new technicians on procedures and protocols.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

• Assisted 10-15 patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

• Explain the blood donation process to donors and address their questions or concerns.
• Maintain accurate records of blood draws and donor information.
• Identify and verify donor information accurately.
• Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
• Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
• Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

• Assisting about 30-40 patients with care and pre-test examinations
• Educating patients on the care and maintenance of contact lenses.
• Explaining the testing process to patients, preparing them, and administering tests.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.

Awarded Feinstein Scholarship and Dean List

Continuing education in Certified Phebotomy Technician with lab included.