Shantel Joshua
Tigard,OR
Summary
With a proven track record at The World of Wet Pets, I excel in complaint resolution and customer service, enhancing satisfaction and fostering repeat business. Skilled in both technical support and effective communication, I consistently achieve and surpass goals, demonstrating a strong ability to address customer needs with confidence and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The World of Wet Pets
Beaverton, OR
09.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Lithia Driveway Corporation
Beaverton, OR
03.2024 - 07.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Service Concierge
Ron Tonkin Mazda
Portland, OR
04.2023 - 02.2024
- Scheduled appointments for clients utilizing the booking software system.
- Resolved customer complaints in a timely manner to maintain customer loyalty.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
Swim Instructor
Farber's Swim School
Beaverton, OR
08.2022 - 04.2023
- Inspected pool for cleanliness before lessons and reported unsanitary conditions.
- Developed strategies for challenging behaviors exhibited by students during lessons.
- Assessed needs of participants and developed class exercises to address expectations.
Assistant Manager
Roxy's Island Grill
Beaverton, OR
03.2018 - 07.2022
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
Dog Daycare Attendant
Buster's & Lily's
Beaverton, OR
06.2017 - 10.2017
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Facilitated socialization exercises to improve dog interactions and reduce anxiety.
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
Food Service Cashier
Wendy's
Beaverton, OR
08.2016 - 06.2017
- Frequently communicated with other team members to ensure smooth operations.
- Adhered to company policies regarding the use of register systems and money security procedures.
- Ensured that all customers received their correct orders before leaving the premises.
Retail Sales Associate
Sears Corporation
Clackamas, OR
12.2015 - 06.2016
- Helped customers by answering questions and locating merchandise.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
Sam Barlow High School
Gresham, OR05-2014
Some College (No Degree) -
Portland Community College
Portland, ORSkills
- Scheduling
- Complaint resolution
- Account updating
- Inbound and outbound calling
- Retail store support
- Technical support
- Customer satisfaction measurement
- Customer service and communication skills
Certification
- CPR certified
- Food handlers card
Volunteer
- Volunteer at a homeless shelter in Portland OR to help feed the homeless
- Taught a Sunday school class at church for toddlers
Timeline
Customer Service Representative
The World of Wet Pets
09.2024 - Current
Customer Service Representative
Lithia Driveway Corporation
03.2024 - 07.2024
Service Concierge
Ron Tonkin Mazda
04.2023 - 02.2024
Swim Instructor
Farber's Swim School
08.2022 - 04.2023
Assistant Manager
Roxy's Island Grill
03.2018 - 07.2022
Dog Daycare Attendant
Buster's & Lily's
06.2017 - 10.2017
Food Service Cashier
Wendy's
08.2016 - 06.2017
Retail Sales Associate
Sears Corporation
12.2015 - 06.2016
High School Diploma -
Sam Barlow High School
Some College (No Degree) -
Portland Community College
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