Summary
Overview
Work History
Education
Skills
Timeline
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Shantel Lewis

Middletown

Summary


Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

11
11
years of professional experience

Work History

Server

Red Lobster
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

School Bus Driver

Quality Bus Company
10.2014 - 04.2025
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.

Server

IHOP
08.2021 - 11.2021
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Middletown High School
Middletown, NY

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Multitasking and organization

Timeline

Server

Red Lobster
09.2024 - Current

Server

IHOP
08.2021 - 11.2021

School Bus Driver

Quality Bus Company
10.2014 - 04.2025

High School Diploma -

Middletown High School

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