To obtain a position offering an opportunity for advancement based on education, achievements,
and proven results. Organized and dependable candidate successful at managing multiple priorities with a positive
attitude. Willingness to take on added responsibilities to meet team goals
· Maintained product knowledge of products and services offered to customers
· Provided Floor Support for peers by answering questions and providing feedback
· Coordinated with other departments to resolve problems
· Assisted members with complex claim related questions
· Resolved calls on first-call resolution
· Served as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs
· Maintained a strict standard of confidentiality to ensure that members protected health information (PHI) is secure
· Assisted members with questions and concerns about the Healthcare Reform, new plan changes and benefits for their policy
· Assisted with the training of new employees and cross training of coworkers