Shantel Ortiz
Ogden
Summary
Collections Manager with over 5 years thriving in high pressure, team atmospheres, leadership skills, branch relations and team building.
Extensively trained in multiple software programs. Strong team leader with clear record of success meeting revenue and staff goals, and meeting attendance and company policies.
Overview
9
9
years of professional experience
Work History
Collections Manager
Pye Barker Fire & Safety
05.2020 - Current
- Supervised staff of collectors, monitoring phone calls, text messages, emails and letters.
- Reviewed, researched, and corrected disputes and customer concerns.
- Established procedures for collection of past due accounts.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Created daily and weekly reports for management.
- Scheduled and achieved daily/weekly/monthly meetings.
- Additional job duties given daily, special projects, etc.
Chat Representative
Home Depot Call Center
01.2018 - 01.2019
- Investigated and resolved customer inquiries and complaints quickly via chat.
- Maintained up-to-date of knowledge of product.
- Promptly responded to inquiries and requests from customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering responsibilities.
- Maintained high energy and professionalism when dealing with customer's and staff.
Collections Specialist
Bonneville Collections
01.2016 - 01.2017
- Negotiated with customer's to collect balance in full.
- Used skip tracing and other techniques to locate debtors.
- Advised debtors on payment options and payment arrangements.
- Worked in call center environment handling manual and automatically dialed outbound/inbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
Education
High School Diploma -
Lava Heights Academy
Toquerville, UT03-2014
Skills
- Team Leadership Experience
- Fast Learner
- Team Oriented
- Problem Solving & Critical Thinking
- Excel, Word, PowerPoint Basics
- Active Listening & Resolving
Timeline
Collections Manager
Pye Barker Fire & Safety
05.2020 - Current
Chat Representative
Home Depot Call Center
01.2018 - 01.2019
Collections Specialist
Bonneville Collections
01.2016 - 01.2017
High School Diploma -
Lava Heights Academy
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